Crash Champions #0180 Fremont
In operation 12 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Wasn't so happy with the quality of work this time around
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast, Kind, Professional!
Customer Service - 5.0/5.0 -
Great!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I felt the experience was extremely subpar from what I was expecting per the popular reviews. Customer service was all-talk and no follow-ups. And the pick up experience couldn't have been worse.
Repair Quality - 0.5/5.0 -
Work was incomplete and I had to leave with my car as-is due to time constraints. The experience at the time of pickup left a bad enough taste that I will not be making the trek to this shop anymore and will rather take my business elsewhere.
Customer Service - 0.5/5.0 -
I was told to pick up the car at the closing hour on a Friday night after waiting a full week for it. When I noticed obvious scratches that had not been fixed, all I was told was that firstly they were not even sure if this was from before or not and secondly they don't have people to fix it and to come later. I had to sign off on my car as-is if I had to take it home or risk leaving it there for the entire holidays since I had to leave out of town. At no point was an apology given - everything was just 'What can I tell you, this is all we can do right now, there is no other option".
Returned Clean
Likely to Recommend - 0.5/5.0 -
You're kidding right?????
Repair Quality - 1.0/5.0 -
While my car was at your facility, several harnesses were left disconnected creating many error codes that BMWhad to correct!
Customer Service - 1.0/5.0 -
Not good.... The tech T BMW told me that the wheel locks were way over torqued such that they broke and had to be replaced. Your rep Dejaun?? Would tell me that he would call back and NEVER once called me when he said he would.... I had to be proactive and call him only to hear every reason under the sun on why he didn't call!!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
took very long , 6 weeks
Customer Service - 5.0/5.0
Kept me Informed?
Yes
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
Not unless I am assured your quality has improved.
Repair Quality - 3.0/5.0 -
I had point out gaps in my break light and my passenger side fog light was not installed properly and a bracket under the car was installed the wrong way.
Customer Service - 3.0/5.0 -
I had to call and ask for updates most of the time. No one called on their own to give me an update on the status of my car.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kept me Informed?
Yes