Crash Champions #0189 Castle Rock
In operation 12 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Service Quality
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
My Experience - 0.0/5.0 -
Lack of communication. No one ever told me what needed to be fixed in my car- I was trying to coordinate pick up but the dates kept changing. I learned that the app was not dependable and the staff was using filler text. My car was in paint for two weeks. Why not simply say we have not started yet. I would call and no one would call me back. It got to the point that I reached out to my insurance company and noted my concerns. Consumers need to have an idea of when they are expected to pick up their car. The day that it was ready I got a call 20 minutes before the store closed telling me they “just” finished with my car. Bull-
My Experience - 0.0/5.0 -
My door doesn’t close correctly and there is a piece next to the windshield coming off.
My Experience - 5.0/5.0 -
My experience has been great!! From start to finish it has been easy and stress free. I appreciate how I would get updates through out the process and if I had any questions they were answered promptly. Everyone I interacted with is very professional and friendly. My experience has been great!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great communication between the repair team and us the whole process and the time line was good from start to finish and it looks great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job on the vehicle and communication about what was happening
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I don’t usually recommend anything to anybody.
Repair Quality - 5.0/5.0 -
It looks great. Only thing is I could not get a Ford emblem on the grill. I should be somewhere that has that but Ford quit making it. They said so thank you very much bye.
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I don’t feel you advocated for me with the insurance company. It is clear from how I got hit the more of the damage was done by the SUV that sideswiped me, especially the ding on the mirror. Instead, I feel you tried to get me to pay for this out of my pocket.
Likely to Recommend - 5.0/5.0 -
Definitely
Repair Quality - 5.0/5.0 -
Great experience you are crazy if you don't use these people
Customer Service - 5.0/5.0 -
Outstanding service
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
everyone is so nice
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Crash champions was absolutely amazing to deal with. They answered all my questions and helped reassure me that everything would be just fine. Teagan in the office was amazing and easy to communicate with.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
This is the second time we used your company and have been very satisfied both times.
Likely to Recommend - 5.0/5.0 -
I have already recommended you on next door app.
Repair Quality - 5.0/5.0 -
You guys have the best customer service and did a great job with my car.
Customer Service - 5.0/5.0 -
You did a great job communicating with me everyday!
Likely to Recommend - 3.5/5.0 -
I may hesitate because the estimate was a lot lower. The other place that I got an estimate did include the calibration.
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
I'm satisfied with the work done but I feel like the estimate was misleading. It was known that calibration would have to be completed and it wasn't included in the estimate.
Returned Clean
My Experience - 5.0/5.0 -
From the first meeting with Crash Champions I knew they were going to do a great job for me. Their entire process was focused on my comfort and understanding of the repair of my car and dealing with my insurance company. They kept me informed of the repair progress throughout and ultimately they were able to get my car back to me early. I would highly recommend them to anybody and would use them again if needed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The work done looks amazing. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was great! Very professional and represents the company very well.
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 1.5/5.0 -
When I checked in, someone came out and looked at the car and discussed what they plan to do and what they might need to do, but when I checked out…nothing. I paid and they gave me my keys. It would’ve been nice to get a walkthrough of what they did and what they found (structural damage, etc.) I have no idea what was done (except the obvious).
My Experience - 5.0/5.0 -
Efficient kept me informed. The online scheduling was a little confusing but it all worked out