Crash Champions #0189 Castle Rock
In operation 12 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Front desk person could greet people as they come in and at least say welcome
My Experience - 0.0/5.0 -
I waited longer than I should have for a repair, was not told the truth about why I was waiting. Got my truck back with one door that doesn't close right, one (brand new) door with two dents in it and over spray by the weld. When I saw the dents I went back to your body shop caught the supervisor of my truck leaving as I drove up he asked why I was back and without evening getting out of his car say " oh I can see those dents from here" I'll talk to my boss next week and we'll get those fixed. I asked what I am suppose to drive while I'm getting bondo on a new door and was told I'm sure well come up with something . 6 weeks now another week. Obviously my vehicle was not a concern to be fixed timely or correctly. I would really like to understand why. Your service agent didn't seem to care maybe somebody could explain it to me . John Alsup
Likely to Recommend - 0.5/5.0 -
After the way I and my wife were treated by the service writer that we had I would not recommend that store at all.
Repair Quality - 0.5/5.0 -
Took far to long , had to take it back due to poor repairs . Service writer has poor customer service skills .
Customer Service - 0.5/5.0 -
Service agent needs to just tell the truth to customers, very poor skills. Then argued with my 62 year old wife.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
everyone was great. sorry, I can't remember his name, but the guy that I did my walk through with was sure nice and made sure I was settled and that all questions were answered.
Returned Clean
Likely to Recommend - 2.5/5.0 -
I would have to base that on more than one visit.
Repair Quality - 3.5/5.0 -
Ran into some problems but the manager got involved and resolved it.
Customer Service - 3.5/5.0 -
Phone calls were not returned right away due to some confusion about my phone number, however, once I talked to them they were very nice and helpful.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I am so thankful that I took my car to Service King in Castle Rock, Colorado! Russ went above and beyond and over the top to get my car repaired quickly and efficiently as possible and the quality of work men ship is superior! He also gave credit to the manager and technicians who work with him. Thank you so much. I will have to tell all my friends and family members about you guys! (I have 7 sisters who live in the area!)
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The only issue was it took a long time which I suppose had to do with parts.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very professional, attentive and efficient
My Experience - 5.0/5.0 -
Ross was beyond professional, an honest hard worker who does everything in his power to work for his client and make sure the job is done to their satisfaction. He prides himself on hard work and taking care of his customers even if the one who is paying is someone else's insurance company. Ross earned himself and Service King not just a loyal customer until proven otherwise, but recommendations to friends and family.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Ross, my service advisor, and the team did a fantastic job on my car. I can tell they took the time to look over everything thoroughly. I am very happy on the results. Great quality and service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did an excellent job.
Customer Service - 5.0/5.0 -
Ross was very informative and helpful.