Crash Champions #0189 Castle Rock
In operation 12 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a really nice job! Everything operates good.
Customer Service - 5.0/5.0 -
Friendly customer service!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I had requested early on that rather than replace the broken bright chrome grill with the same thing, to replace it with a dark chrome grill. I was told they were the same price and that it wasn't any problem to add the dark chrome grill. I didn't learn until the day before the truck was completed that they couldn't acquire that grill, and only when I inquired. Had I known that they were having difficulty finding one, I know I could have found one over the past 3 weeks. I feel like getting one was an afterthought or never even was attempted. It is a shame because the body work that was completed was excellent! It just put a damper on the finished product for me.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0
My Experience - 5.0/5.0 -
Everything with my car was great and I appreciated the frequent updates while it was being repaired.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 4.3/5.0 -
I was originally told it would take 7 days to repair my car. Then I was told it was taking 10 days for repairs. I dropped my car off at 9:30 am Tuesday 03Feb. I got a call at 4:30 pm on Tuesday 17Feb that my car repairs had been completed. So it took 2 weeks for my car repairs. Apart from the above, the staff were polite and respectful. I appreciated that I was given a ride home after I dropped off my vehicle and that I was picked up to collect my vehicle after it was completed
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0 -
The initial estimate showed the repair would take 7 days. When I dropped my car off at 9:30 a.m. on 03Feb, I was told repairs are currently taking 10 days. At 12:35 p.m. on 05Feb I got a text that the car was assigned to be taken apart. I would have appreciated an explanation of why it wasn't assigned to be taken apart the day I dropped it off (I'd made the appointment 2 weeks prior to dropping it off). On 09Feb I was advised estimated completion was 18Feb which was just over 2 weeks after I dropped my car off.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Communication was great. Repairs were completed on time. Friendly service. Great staff. Thank you.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very fast and professional
Customer Service - 5.0/5.0 -
Y thank you
My Experience - 5.0/5.0 -
Once my car was in the shop, it was a very quick turnaround for my repair. Thank you all for handling my non-accident claim so swiftly!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0 -
Not all issues were addressed. Work order was incomplete. The receptionist that took in my car was told about the additional damage, yet it still was not on the work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Just picked up today. Looks great but needs a bit of time to say wonderful!!