Crash Champions #0193 Malvern

4.8 (4,272reviews)
97%
51 East Lancaster Ave,  Malvern,  PA  19355

In operation 11 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
I-Car

Reviews (4,272)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, frequent and transparent communication, and timely repairs. Many highlighted the professionalism and friendliness of the staff, noting they felt informed and supported throughout the entire repair process via daily text updates and personal calls. Repairs were frequently completed ahead of schedule, with vehicles returned thoroughly cleaned inside and out, which delighted many customers. The quality of workmanship received high marks, with numerous customers describing their vehicles as looking brand new post-repair. A few customers, based on their own comments, noted areas for improvement such as more proactive communication during delays, better attention to detail on finishing touches, and clearer updates when completion dates changed. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to others.
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"Incredible customer experience. Very knowledgeable, easy to work with, high level of communication throughout the process. ..." Read more
"They went above and beyond what I expected! Extremely satisfied! At this point I wouldn't go anywhere else. Also thanks ..." Read more
"Staff is very professional. Takes their time explaining the work that has to be done. Always readily available for ..." Read more
"Excellent customer service throughout the entire process"
"Best experience Ive ever had with collision"
"Very good communication and quick turnaround time for repair"
"I received text messages from them almost every day, letting me know the progress of my vehicle"
"Long story short, it was very irritating to find out the day before that three different times it wouldn't be done."
"They kept me up to date every step of the way. Communication was fantastic!"
"26 days is a lot, with literally no communication between drop off and pick up"

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In touch with me with updates.

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My Experience

Liked the fact had daily texts ref status of repair

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Good service and timely update .

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Good

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My Experience

Take your car no where else. See Dave. True professional that strives to help you at every turn. He is a total asset to this company.

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very likely

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very professional

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kept me up to date on the work.

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very pleased with communication and quality work. thanks again!

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It was great experience from start to finish.

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Excellent-,Dave was great

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I want to say thank you to Mike for helping me out on changing my license plate on my car.

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