Crash Champions #0206 Hickory Hollow
In operation 14 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Very efficient and communicative, I got my car back 2 days earlier than I expected! Super easy experience, Ashley was great to work with! I hope I don’t need a car repair again, but if I do, I’d come back here.
Likely to Recommend - 5.0/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
My car looks great, service was professional and friendly. Thanks
Likely to Recommend - 4.0/5.0 -
I'm neutral. Overall, I have never had any challenges in the past, and if someone's insurance recommended them to use Crash Champoins, they will be ok.
Repair Quality - 3.5/5.0 -
Normally, I have not had any issues with Crash Champions or previously Service King, until now. Unfortunately, the paint on the bumper could not be fully matched, due to "fading and age of current paint". Also, the blinker bulb was not initially connected to the power at pickup, nor was it the correct bulb for full operation. I have to check back to see when/if they get the correct operational bulb in with a "monthly supply shipment" to take the car back for proper reinstall. They do not have an ETA for the delivery as well.
Customer Service - 4.5/5.0 -
Other than being placed on hold for more than 10 minutes to speak with a tech most times, everyone is very pleasant, professional, and respectful. The team is always very busy and manages everything fairly well together.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
The repairs were completed well, and overall I am happy with the work. However, when I picked up my car, there was a visible stain/mark on it. The representative tried to remove it but was unable to because they did not have the proper product or material available. She suggested that I take the vehicle to another Crash Champions location to have it removed. This is quite inconvenient because I already waited over a week to have my car repaired, and now I need to make another trip to a different location for what appears to be a minor issue. Unfortunately, I have a very busy schedule and do not have much spare time, so having to arrange another visit is difficult.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
From the day 1 , till I picked up my truck I was always updated and there were clear on prices too . Very professional thank you everyone the lady on reception thank you tooo (cindy)
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Upon pick up of car there was an error message coming up on the dashboard. Discussed while there and also left a voicemail. I look forward to speaking with someone on Monday so you can adjust the repair to fix this issue.
Likely to Recommend - 2.5/5.0 -
Still waiting to hear about fixing the antenna.
Customer Service - 1.0/5.0 -
Didn't tell me about the error message or check all doors after repair with fob. I saw error message on dash when I was picking up car. I called again after I changed batteries. No return call yet.
Likely to Recommend - 5.0/5.0 -
Although I hope not to need a Body Shop again, they will definitely be my first choice and I will recommend them to anyone that I know that has a vehicle indeed of Repair.
Repair Quality - 5.0/5.0 -
ASHLEY with Crash Champions made the process so easy. My vehicle looks amazing and the mechanical parts seems to be working perfectly. I was happy to know that they were BMW certified. From start to finish, I have zero complaints and I am completely satisfied..
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Car was a bit dusty inside from the repairs still when I picked it up
Customer Service - 5.0/5.0 -
Customer service was amazing
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The Repair to the car was done perfectly and it looks wonderful. Couldn’t ask for better service.