Crash Champions #0211 Collierville
In operation 14 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The car was perfect. Progress was reported regularly by Chiquita . Hanna was pleasant and very knowledgeable about what was done to the car.
My Experience - 5.0/5.0 -
Everyone at Crash Champions was so easy to work with, very polite, and provided me with excellent service. I would highly recommend this company to anyone.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone at Crash Champions is so polite, informative, and helpful during every step of the process. My vehicle looked great when I picked it up. Thank you!
Customer Service - 5.0/5.0 -
Great customer service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Nice women throughout the process
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I will
Repair Quality - 5.0/5.0 -
Great job!!!!!!
Customer Service - 5.0/5.0 -
Happy
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Love the carpet cleaning
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very friendly and professional staff. Satisfied with the work done on my car. A special shout out to Chiquita.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They were excellent! Would highly recommend them to anyone to use. They kept me informed and completed the repair on the projected date. All the staff we encountered were courteous, helpful and kind.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was kept up to date through the whole process, it was earlier than scheduled, and everything looks great. Thank you guys so much
My Experience - 5.0/5.0 -
The team was very professional and personable. After one minute in the facility everyone knew my name and treated me with great hospitality. The repairs to my car were completed ahead of schedule and exceeded my expectations. I will definitely recommend Crash Champions moving forward.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair process went smoothly, and Crash Champions kept me informed throughout the repair process.
Customer Service - 5.0/5.0 -
Everyone at that Crash Champions location is very friendly and helpful.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Excellent repair work and clear after-repair instructions. Mechanical issues potentially caused by the initial damage should be addressed more directly.
Repair Quality - 4.0/5.0 -
I would rate the paint and repair work a 10. However, the way the VSC TRAC sensor issue was handled would be closer to a 6 or a 7. I believe this situation could have been handled better. I felt John’s approach came across as somewhat accusatory, and it seemed like there was an attempt to avoid addressing the issue. I don’t believe this reflects how Crash Champions intends to present itself, and it may have simply come across incorrectly. If needed, I would be happy to discuss this by phone. Overall, despite this experience, I would use Crash Champions again in the future if needed.
Customer Service - 3.5/5.0 -
A 10 for Shaquita and most of the staff (apologies if I misspelled the name). Everyone was extremely friendly, and I really appreciated that they handled the rental car return. My experience with the follow-up regarding the VSC TRAC sensor, however, could have been handled better. I would still recommend Crash Champions, but in the future, I think any potential mechanical issues should be addressed more proactively and up front.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I brought my car here to get the front bumper fixed after a raccoon hit it. Here is what happened. I got it repaired and then the screws came out. I took it back and they put them back in. They were completely nonchalant about it. They acted like it was just a normal residual issue. But then the undercover fell down. They fixed it. Well it fell again. The whole thing dropped. And when it dropped it broke the tire splash guard. The lady working there asked me if I ran over anything. I said no. I told her this happened because they did not do a proper quality check. The car was nothing like that before the repair. Then she asked if I park on curbs. I said no. I never do that. It is a major pet peeve of mine and I hate when people do that. So do you all actually do quality checks? This was a really bad experience.
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Guys were great and kept me informed, thanks
Customer Service - 5.0/5.0 -
Excellent