Crash Champions #0205 Germantown

4.8 (5,032reviews)
96%
7291 Winchester Rd,  Memphis,  TN  38125
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In operation 14 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (5,032)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, professionalism, and friendly staff. Many highlighted the exceptional communication, noting daily text and phone updates that kept them informed throughout the repair process. A standout theme across reviews was vehicles being completed ahead of schedule, which frequently exceeded customer expectations. Repair quality was widely celebrated, with customers describing results as excellent, seamless, and like new. Several customers appreciated the added touch of having their vehicles cleaned before pickup. A small number of customers noted areas for improvement, including instances of incomplete repairs, last-minute pickup notifications, and occasional communication gaps - all directly mentioned in their feedback. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"... through regular texts about the progress of my vehicle; they completed the work within the estimated timeframe; and they did quality work. I highly recommend them!" Read more
"Experiencing a car accident is traumatic enough and it makes it twice as bad when you pair it with poor customer ..." Read more
"The repair is perfect. Professional crew and the repair was done faster than expected."
"... professional, kept me informed throughout the process, and delivered the car on time. The quality of the repair is excellent" Read more
"Service was excellent from start to finish, and I received my vehicle a week early."
"... around noon on the same day I dropped it off, saying it would be ready by 3:30 that same afternoon!" Read more
"Originally promised 21326 no finished until 21929"
"... was promise to be finish to be complete by May 27 wasn't completed until 29 cause me to pay extra for the rental car so one owns me who shall I call about ..." Read more
"... definitely go back to them again. Very friendly. Always kept me in the loop about timing and when car would be completed. I would definitely recommend ..." Read more
"Communication was excellent. I appreciated the daily updates. It made all the difference in the world on how I ..." Read more
"... my time trying to get answers and confirmations. Got a different response from a different customer service rep as well on the same day than from the female ..." Read more

My Experience

Hannah and Crash Champion Germantown Team did it again. Unfortunately, I had an incident in March 2026 and the team did the repairs. So, when I had another incident I knew right away that I was going to take my car back to Crash Champions. Hannah kept me informed throughout the repair. Outstanding service!

My Experience

Friendly people and very good work and on time with the time that I received to finish.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I have completely lost trust in this repair facility due to their poor quality of work and dismissive customer service. When I initially returned to report the defects, the representative met me with immediate distrust and hostility. When I pointed out that my power liftgate was no longer working upon picking up the vehicle, her reaction was to imply it must have been broken when I dropped it off. Furthermore, when I showed her the unacceptable paint job, she shifted blame onto Allstate, claiming it was a result of "what insurance allows." She promised to consult a technician regarding the liftgate, contact Allstate, and follow up with me. After waiting three days with no response, I had to initiate contact again to demand a resolution. She requested that I bring the SUV in first thing Wednesday morning (8/5/2026). However, when I arrived, she was not at work, nor had she informed her team about my appointment. I was forced to re-explain the entire situation to her coworkers. While I appreciate that the on-site staff jumped right in to fix the liftgate—discovering it was simply a toggled switch in the glovebox—the shop representative's overall lack of follow-through, defensive attitude, and attempt to blame my insurer are completely unacceptable.

Repair Quality

The paint refinishing performed on my front bumper cover is completely unacceptable. The shop failed to properly clean or prepare the panel surface prior to painting, resulting in trapped debris, dirt nibs, and a visible surface texture that does not meet basic auto-body repair standards. Because the proper preparation labor was skipped, the final finish is severely compromised, and I am formally requesting that Allstate step in to ensure this panel is stripped, correctly prepped, and fully resprayed.

Customer Service

Despite the facility’s advertised lifetime guarantee, my attempt to address these serious quality concerns was met with immediate defensiveness, excuses, and a complete refusal to take accountability. Rather than acknowledging the obvious flaws in their workmanship, the representative attempted to shift the blame onto me and displayed zero concern for the subpar condition of the paint job.

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

The drop-off with Adrian was a very simple process and he communicated well how the entire process would go. Hannah was very pleasant to work with and even offered to stay after closing so I could pick up my car.💯

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Awesome work , thanks

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I Loved That Not Only The Job Was Well Done. I Got My Truck Back 5 Days Before It Was Suppose To Be Done.

Likely to Recommend

I Will Highly Recommend A Friend, Sister,Brother, Mother,Father, And Anyone Else About Crash Champions.

Repair Quality

My Truck Was Ready Before The Actually Due Date They Gave Me. That I Love And The Work That Was Done On It. Looked Extremely Great! You Couldn’t Tell It Had Been In An Accident.

Customer Service

Hannah Was Well Professional In Every Way. She Was Polite And Got The Job Done. She Told Me All The Details I Needed To Know About What They Did On My Truck.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

She was very sweet.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Fantastic job on the car and excellent communication from Hannah. Plus it was ready days before you said.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Great job with my vehicle, great communication each step of the way!!!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My whole experience was excellent

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Courteous and on-time! 'Preciate it crash champions -- you earned a customer for life!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Key lock for spare is loose.

Customer Service

Didn't communicate as thoroughly as they implied.

Kept me Informed?

No

Ready on Time?

No

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