Crash Champions #0204 Covington Pike

4.8 (5,587reviews)
98%
1919 Covington Pike,  Memphis,  TN  38128
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In operation 14 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
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Reviews (5,587)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many noting that their vehicles looked brand new upon return. The repair work was frequently described as excellent, impeccable, and exceeding expectations. Communication was a standout highlight, with customers appreciating daily text updates that kept them informed throughout the entire repair process, reducing stress and uncertainty. Timeliness was another major strength, as numerous customers reported receiving their vehicles earlier than the promised date, which was a pleasant and recurring surprise. A few customers did mention areas for improvement directly in their feedback, including occasional paint color mismatches, parts on backorder not communicated proactively, and minor issues discovered after pickup. Overall, the vast majority of customers expressed high satisfaction, with many stating they would return and recommend the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"... kept me informed throughout the repair process, and the quality of the work exceeded my expectations. My car looks as good as new, and you would never ..." Read more
"... My vehicle was completed in a timely manner, and the quality of work exceeded my expectations. Everything was handled professionally, efficiently, ..." Read more
"... daily as to where my repair was in the process!! My repair was completed earlier than expected and returned to me looking better than when I bought it. The cherry ..." Read more
"Fantastic service - everyone was friendly, knowledgeable, and realistic about the timeline for repairs. Really appreciated ..." Read more
"Vehicle was ready 2 days earlier than expected"
"... kept me informed every step of the way they also finished the work a week ahead of schedule. I will certainly recommend them to anyone." Read more
"Very early ten days earlier than expected..THANKS again!"
"... informed of each step throughout the entire process. My vehicle was ready for pickup 2 weeks before estimated date. Very satisfied with repair." Read more
"It took the shop an additional week to complete the repairs."
"... vehicle arrived at Crash Champions , I received a notification on every step that was taken to get my vehicle repaired." Read more
"... process was seamless. I didn't have to call, I was updated via text daily as to where my repair was in the process!! My repair was completed earlier ..." Read more
"Poor communication especially when I asked to be called after inspection."
"They kept sending texts stating they were on schedule but when I called to verify they notified me that ..." Read more
"Texts daily made the process more comforting"

My Experience

Likely to Recommend

Repair Quality

Punctual and flexible

Customer Service

Accurate and courteous

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Quick and efficient service

Likely to Recommend

Repair Quality

Great service

Customer Service

Great service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I had to take my car back the next day due to some stuff under the hood were left loss or not properly placed.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car looks great.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The staff was very curtious and helpful.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Will return on Friday 7/31/2023

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciated the convenience of calling and submitting a claim via GEICO app/phone, the timelines of bringing in my vehicle for repairs and obtaining a rental. being kept abreast of all the developments , ease of making payments and receiving my vehicle in less time than anticipated. May you continue to maintain a high degree of excellence.

Likely to Recommend

I stand behind my recommendation(s).

Repair Quality

Thanks for your high standards of excellence: respect , courtesy, timelines, repair work ( as I can determine as of today’s date).

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

I'm observing a part that appears to be lose.

Likely to Recommend

Repair Quality

Looks Great Job Well Done

Customer Service

Excellent

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was very friendly. I was kept in the loop about my car’s process. These text were very helpful and kept me from calling and worrying. My car looked new when I picked it up. It,was super clean. Thank You.

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