Crash Champions #0204 Covington Pike

4.8 (5,634reviews)
98%
1919 Covington Pike,  Memphis,  TN  38128
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In operation 14 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
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Reviews (5,634)

Customers say
Overall Customer Satisfaction
Customers consistently praised Crash Champions for outstanding service quality, seamless communication, and impressive timeliness. Many highlighted that repairs were completed ahead of schedule, often days or even weeks earlier than expected, which was a recurring theme of delight. The quality of repairs was frequently described as exceptional, with vehicles returned looking brand new and paint matching perfectly in most cases. Daily text updates and proactive communication were widely appreciated, with customers noting they never had to call for status updates. The overall process was described as smooth, stress-free, and professional. A few customers noted areas for improvement directly from their experience, including occasional paint color mismatches, minor loose parts upon return, and isolated communication gaps, but these were far outweighed by the overwhelmingly positive feedback across all service dimensions.
AI-Generated from reviews written in the last 12 months
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"... kept me informed throughout the repair process, and the quality of the work exceeded my expectations. My car looks as good as new, and you would never ..." Read more
"... than when I bought it. The cherry on top was that my car was super clean inside and a spit shine on the outside. I am beyond impressed and grateful to have been ..." Read more
"... My vehicle was completed in a timely manner, and the quality of work exceeded my expectations. Everything was handled professionally, efficiently, ..." Read more
"Vehicle was ready 2 days earlier than expected"
"... informed of each step throughout the entire process. My vehicle was ready for pickup 2 weeks before estimated date. Very satisfied with repair." Read more
"... daily as to where my repair was in the process!! My repair was completed earlier than expected and returned to me looking better than when I bought ..." Read more
"Early! Only took one week which was amazing"
"updates were excpetional! I never had to call and ask for a status update."
"... paperwork was nice, friendly, and very professional. They make it easy to receive updates and stay informed on the status of your vehicle with their app. And ..." Read more
"Poor communication especially when I asked to be called after inspection."
"They communicated the progress almost daily and even finished the repair early. Excellent all the way around!!"

My Experience

My Experience

Thanks I am very happy.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

New bumper and paint job.

Likely to Recommend

Nice customer service

Repair Quality

Looks good

Customer Service

Very friendly

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Very good work thanks so much

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Crash Champions’ staff was very accommodating, personable and knowledgeable. Hats off to your team!

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Body work is excellent and the paint color match is great. However the paint application was very poor. There was drips that have dried and the paint already has the orange peel look. This will need to be corrected.

My Experience

I really appreciate how Loran kept me informed every step of the way with everything going on with my vehicle. Her explained everything in detail, which really helped ease my mind. Her communication and professionalism meant a lot to me. Thank you, Loran, for keeping me informed and making the whole experience so much easier!

Likely to Recommend

Repair Quality

The service was excellent. The way these ladies kept me informed was top tier. Attitudes and their beautiful smile when I first walked in, crash champions .I was praying that my insurance was on your list

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The service was pleasant and efficient from the moment we walked in. They kept us informed as to the repair progress and completed it in a very timely manner.

Likely to Recommend

Repair Quality

Kept us informed and completed the repairs in a timely manner.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The repair was fine, but the repair personnel got a little oil on my passenger seat.

Likely to Recommend

Repair Quality

The wait time is entirely too long!

Customer Service

NO COMMENT

Kept me Informed?

No

Ready on Time?

Yes

My Experience

Thanks for the good work on the car. Thanks for being patient with me.

Likely to Recommend

Repair Quality

I appreciate the attention my vehicle received at your shop. The work was completed correctly and in a timely manner. Excellent workmanship.

Customer Service

Customer service kept me apprised of the status of my repairs.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

My Experience

Everyone was very helpful and kept me informed every step of the process

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I love ms lauren she is the best and the sweetest person ever

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Appreciate it everything you guys did for me thank you

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Crash champions finished work quality exceeded my expectations.

Likely to Recommend

Highly recommended.

Repair Quality

Exceeded quality expectations.

Customer Service

Great customer service.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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