Crash Champions #0208 Mount Moriah

4.8 (3,746reviews)
95%
5475 Fox Plaza Drive,  Memphis,  TN  38115
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In operation 14 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (3,746)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for proactive communication, including daily text updates and phone calls throughout the repair process. Timeliness was a strong point, with numerous customers reporting their vehicles were completed ahead of schedule. Staff professionalism and friendliness were frequently highlighted as key strengths. A few customers noted areas for improvement, including occasional delays without clear explanations, minor quality oversights such as loose bumpers or missing parts, and instances where the automated text update system provided inaccurate information. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... and returned looking great. I truly appreciate the attention to detail, quality workmanship, and outstanding customer service. Thank you for making a stressful situation much ..." Read more
"They were Super professional and kind! My Vehicle looks brand new from the repairs to the paint job. I love this place! ..." Read more
"Flawless. No one will ever know that anyone hit me. Thank you for the extras: vacuuming and washing my ..." Read more
"... was faster than I expected which is fabulous! And they did a flawless job with the repair and the paint very impressed. Staff was very kind and easy to talk ..." Read more
"The actual repairs were done well and customer service was awesome, but the paint job could have been so much more satisfactory"
"The repair was faster than I expected which is fabulous! And they did a flawless job with the repair and the ..." Read more
"Very slow and never delivered as told.dat changed 3 time"
"Work was done 3 days earlier than estimated. They sent me texts all along the way. Good job and ..." Read more
"... in the loop concerning the whole process and was pleasantly surprised that the repair was done earlier than expected 10 out of 10 rating" Read more
"... recommend! From the time that I took my car to the shop, they kept me updated. I never had to wonder anything. The staff was also nice from checking my car in , ..." Read more
"They have a problem, returning phone calls and sharing information. They text me that my car was going to be ready three ..." Read more
"... experience. My only complaint very small is that the text system was not accurate with the current state of repairs. Other than that, great experience. Hopefully I wont ..." Read more
"sent update daily on progress of repair"
"This was a first class experience. I was well informed of every step. You guys are the best."

Likely to Recommend

Repair Quality

Krystal and her team did an amazing job communicating with me throughout the entire process. They made sure my truck was repaired correctly, and everything was completed without any issues. I really appreciated their professionalism, attention to detail, and commitment to making sure the job was done right. Highly recommend!

Customer Service

Krystal and her team did an amazing job communicating with me throughout the entire process. They made sure my truck was repaired correctly, and everything was completed without any issues. I really appreciated their professionalism, attention to detail, and commitment to making sure the job was done right. Highly recommend!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

The service was fast

Repair Quality

My bumper is not attached well and it is very noticeable.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Krystle was very easy to work with, and the process was really simple. Good communication throughout.

Likely to Recommend

Repair Quality

Customer Service

Everything seemed to go smoothly and quickly, with good communication throughout.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

As long as the paint department improves, i would recommend this business.

Repair Quality

The actual repairs were done well and customer service was awesome, but the paint job could have been so much more satisfactory

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

They were very nice and accommodating. It took.a little longer than expected, but it was no problem or inconvenience at all.

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Professional 100%

Customer Service

Awesome 🤩

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

customer Service was great and car looked like new. Also my Honda's paint color was white with the pearlized color was perfect

Repair Quality

Customer Service

sent update daily on progress of repair

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Nice Job

My Experience

My Experience

My agent was very through and knowledgeable great customer service

Likely to Recommend

Repair Quality

Great work and customer service

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Krystle was professional, responsive and efficient. She was a joy to work with! The team has done excellent work. I have nothing but positive comments about her and the whole experience.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Yes it looks great thank you

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

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