Crash Champions #0211 Collierville
In operation 14 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair process went smoothly, and Crash Champions kept me informed throughout the repair process.
Customer Service - 5.0/5.0 -
Everyone at that Crash Champions location is very friendly and helpful.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Excellent repair work and clear after-repair instructions. Mechanical issues potentially caused by the initial damage should be addressed more directly.
Repair Quality - 4.0/5.0 -
I would rate the paint and repair work a 10. However, the way the VSC TRAC sensor issue was handled would be closer to a 6 or a 7. I believe this situation could have been handled better. I felt John’s approach came across as somewhat accusatory, and it seemed like there was an attempt to avoid addressing the issue. I don’t believe this reflects how Crash Champions intends to present itself, and it may have simply come across incorrectly. If needed, I would be happy to discuss this by phone. Overall, despite this experience, I would use Crash Champions again in the future if needed.
Customer Service - 3.5/5.0 -
A 10 for Shaquita and most of the staff (apologies if I misspelled the name). Everyone was extremely friendly, and I really appreciated that they handled the rental car return. My experience with the follow-up regarding the VSC TRAC sensor, however, could have been handled better. I would still recommend Crash Champions, but in the future, I think any potential mechanical issues should be addressed more proactively and up front.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I brought my car here to get the front bumper fixed after a raccoon hit it. Here is what happened. I got it repaired and then the screws came out. I took it back and they put them back in. They were completely nonchalant about it. They acted like it was just a normal residual issue. But then the undercover fell down. They fixed it. Well it fell again. The whole thing dropped. And when it dropped it broke the tire splash guard. The lady working there asked me if I ran over anything. I said no. I told her this happened because they did not do a proper quality check. The car was nothing like that before the repair. Then she asked if I park on curbs. I said no. I never do that. It is a major pet peeve of mine and I hate when people do that. So do you all actually do quality checks? This was a really bad experience.
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Guys were great and kept me informed, thanks
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
My Experience - 0.0/5.0 -
The repairs done on the vehicle were great, it just took over 2weeks than promised to have to completed. I understand that things happen but 2 weeks seems like a long time for a few mishaps.
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They do great work.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
You kept me up to date on the progress of my car repair. You also went over the repairs you made when I picked up my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
👏 Bravo to the entire staff to a job well done! The entire experience was quite pleasant and stress free. The initial contact with Chiquita was wonderful. She explained the process so well and I was very comfortable engaging with her. The text messages were very helpful so I could make plans accordingly. When I picked up my car the lady (sorry I don't remember her name) was very thorough explaining what was repaired and what I should or should not avoid doing when cleaning the car. Thank you ALL, it was an experience I will NEVER forget. God Bless each of you 🙏
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Jon Dauch is the person that impressed me the most. Jon knows is job. Jon tells you the real truth about where your vehicle is in the process. Jon never failed to call me and keep me informed
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Poor communication, poor quality of service. I’m highly disappointed and dissatisfied.
Customer Service - 0.5/5.0
My Experience - 5.0/5.0 -
The customer service is fantastic, quickly get you in and out.
My Experience - 5.0/5.0 -
The front desk was very nice and thorough provided all the information that I needed. The adjuster were very thorough checking everything around the truck and explain it to me. What was going on and the repair was excellent.