Crash Champions #0225 Kent
In operation 12 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service, especially from the employee named Manuel at the Kent branch.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0 -
Great job
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
None
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The repair work was beautifully done and the car looks brand new inside and out. We were very pleased. Jessie Kellerman provided thorough and thoughtful customer service to us throughout the process. Thank you!
My Experience - 5.0/5.0 -
Very professional from start to finish and got my job done seven days early. Came out beautiful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
Need better communication
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Friendly and helpful when I called but I had to call to get updates on my repairs
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Job well done
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Fast and quality work very satisfied
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were great to work with!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My second time in Crash Champion and always satisfied with their work. Shawna is very helpful in all ways. Will recommend to friends and families.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The work you did on my car was excellent. My only wish is that I would have been notified when my insurance company refused to pay for the small break in the plastic rim in the back end of the car. The insurance company said it looked like normal wear and tear and then refused to pay for that part to get fixed. If I had been notified at the time they refused to pay for that part, I would've went into the office and made a fuss. I know without a doubt the part they refused to pay for was caused by the accident. I'm the only person that puts groceries into the back of the car and I would've noticed that crack in the plastic. It wasn't broken before the accident. It appeared right after the accident along with the rest of the damage. It was not something that happened later on. Maybe the insurance company would nave still refused to pay for it, but I could've at least tried to get them to change their mind. If I had caused that break myself, I would admit to that. I don't think my grocery bags could've caused that break. They aren't that heavy. Besides, I did see the crack in the plastic at the same time as I found all the rest of the damage. The insurance company certainly didn't call me to let me know they were refusing to cover all of he damage. I'm very happy with the work you did on my car. If I ever need work on my car again, I will bring it back to you.
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
I was given unclear and inconsistent timelines for repairs to be complete but other than that, customer service was very good.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
Great customer service