Crash Champions #0225 Kent
In operation 12 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
good job kept me informed
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
as long as they didn't need to get in touch with them on the phone
Repair Quality - 5.0/5.0 -
cant even tell anything was wrong
Customer Service - 2.5/5.0 -
State Farm tried to call when i was there for estimate when i told the adjuster he said that was who the receptionist was talking to i said she has been planning her Vegas trip for a while now he just said they will fax it over later.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Service king are awesome, I am very satisfied with the job done on my car .
Returned Clean
My Experience - 0.0/5.0
Likely to Recommend - 1.0/5.0 -
Cost estimate way off. Not ready when promised. Check in procedure very poor.
Repair Quality - 4.0/5.0
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
The receptionist was very rude. She seemed to think she knew everything I needed help with, but didn't and appeared to ignore all attempts I made to clarify. I had to call the shop after I left to make sure that all my needs were met and instructions followed. It turned out they had not been. Thank goodness I called or I would have had a repaired vehicle BEFORE insurance approval. Additionally, when I was called and told it was ready, I set up a time to come and get it at a later date. This was because I had no one to come with me to drive a 2nd vehicle home. Later that day I found I had left in the car some documents I needed, so I went to the collission center to pick them up. Unfortunately, when I got there I was accosted by one of the workers who began to pressure me to sign release paperwork because he wanted to make the sale before the end of the month. I said I wasn't ready. He asked me if it was because I couldn't handle it financially. Um, excuse me? I was in a hurry, so I signed the paperwork and grabbed what I needed. I then had to leave my car in an empty parking lot over night because I had no way of driving it home. The job was beautiful, but I'll never come back due to the treatment I received.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Upon initial entrance into the business, it would have been nice to have been greeted/welcomed. Also, when the employee came up to me to invite me out to look at my car together, it would have been nice to have had an introduction of who I would be speaking/working with. The customer service was just not up to par in my opinion. I'm sure their repair services are standard in the industry but they've forgotten that they're also dealing with actual humans/customers. Overall I had a fine experience but feel the customer service component could be improved.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Friendly and took care of everything
My Experience - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Richard was excellent as was the young lady at the reception. Awesome job done on my jeep
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 2.5/5.0 -
Car repairs took longer than usual
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
The shop was professional, clean, and prompt!