Crash Champions #0247 Regency
In operation 11 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Customer service was excellent especially Ms Ann she kept me updated on my daughter’s vehicle. She was so pleasant and sweet. Thank you 😊
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 0.5/5.0 -
After the repair I noticed that the area where I insert the gas nozzle into the fuel tank was loose. This was not an issue before I brought my car in. I’m disappointed because I expected the car to be returned in the same condition it was in when I dropped it off.
Customer Service - 3.0/5.0
Likely to Recommend - 3.0/5.0 -
Vehicle repairs were great but customer service wasn't
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
A staff was very professional and helpful. I had a few hiccups after getting my car back. But they were very great, helping me with it
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excelente trabajo confiable lo recomiendo 10 de 10
My Experience - 5.0/5.0 -
Great experience fast work excellent job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Customer service is outstanding!!!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great service/updates
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Never. The amount of frustrations this is causing me to just get something fixed shouldn’t be this high.
Repair Quality - 0.5/5.0 -
Car was fixed but they gave the car back when there’s an issue with the wireless entry system. Didn’t even bother trying to fix it and communication is very lacking. Tried asking whether it’s going to get fixed and it’s been more than a week and still nothing. Just out here having you wait and wait and wait for absolutely nothing. Not even even sure if they would still wanna do something to the car that you ought to wonder to yourself if you just wanna give up trying. Gives you nothing but frustrations at this point. Don’t recommend.
Customer Service - 0.5/5.0 -
Having received no response after almost 10 days to fix an issue with the car (and still hasn’t been fixed?!) . Yeah… HIGHLY DISSATISFIED.
Likely to Recommend - 0.5/5.0 -
see prior comments
Repair Quality - 2.0/5.0 -
Not a great experience at all. Still waiting on parts. Communication is lacking and one-sided
Customer Service - 2.0/5.0 -
Tyrone has been cordial and apologetic but the results are not happening.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I have already.
Repair Quality - 5.0/5.0 -
Your company did an outstanding job with the repairs. Car doesn't look nothing like when we brought it in for repair service. I have recommended my son for repairs on his vehicle. Thank you. However we have a nail or something in the rear left tire. Monday, Tuesday and today we have been putting air in the tire. Making an appointment for service and tire rotation today. Overall we thank you.
Customer Service - 5.0/5.0 -
Devin been excellent in keeping us abreast of the on going process. We're grateful. Thank you.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
A damage part was left in the car