Crash Champions #0261 East Main
In operation 11 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Ya'll the best around that's my opinion.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 3.5/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
Fast service. Finished job looks amazing
Likely to Recommend - 5.0/5.0 -
The work they did is fantastic
Repair Quality - 5.0/5.0 -
Looks great and the work was fast...
Customer Service - 3.0/5.0 -
Initial interaction was a little vague. However pickup was friendly.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Awesome work and such a caring and informational crew! Kept me updated without me having to ask. Thank you! Will definitely recommend to everyone!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Kept me up today without having to ask..
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job,, thank you
Customer Service - 5.0/5.0 -
Good job, thank you
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0 -
I am not satisfied with the repair quality. I have to return due to concerns that I believe are related to the accident but were not properly addressed. These issues were dismissed as pre-existing despite me having documentation showing they were not present prior. At this point, the repairs feel incomplete, and I do not have confidence that all accident-related damage has been properly identified or resolved. I would like these concerns to be taken seriously and fully reevaluated.
Customer Service - 2.0/5.0 -
The staff was generally polite, but the overall experience was frustrating. I raised the same concerns multiple times and felt that they were dismissed rather than taken seriously. I was repeatedly told the issues were pre-existing despite having documentation showing otherwise. I would have appreciated more willingness to listen and work toward a resolution instead of defaulting to the same response. While communication was professional, it did not feel collaborative or supportive in addressing my concerns.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I just noticed my rim is nicked and my quarter panel has scratches that I DID NOT DO! I am very upset not that it happened because accidents happen but I am upset because NO ONE TOLD ME!
Likely to Recommend - 0.5/5.0 -
No, I will not because I make content of my car and my friends do too, and they wouldn’t want their car screwed up when it’s supposed to be getting fixed.
Repair Quality - 0.5/5.0 -
TERRIBLE! TRACY SLOAN IS ACTING OBLIVIOUS TO THE DAMAGE THEY DID TO MY VEHICLE. I HAVE PICTURES AND VIDEOS OF THIS ENTIRE ENCOUNTER. TRACI WAS LOOKING AT THE SCREEN POINTING AT DAMAGE THAT WAS NONEXISTENT AND NOT MARKED. SHE WAS A LITTLE RUDE AND WOULD NOT GIVE ME ANY INFORMATION TO HER MANAGER NO EMAIL NUMBER OR NOT EVEN CORPORATE EMAIL OR A NUMBER I COULD CALL SHE TOLD ME TO GOOGLE IT. I PLAN TO ESCALATE THIS TO CORPORATE. THIS CUSTOMER SERVICE EXPERIENCE WAS GOOD AT FIRST BUT TURNED HORRIBLE.
Customer Service - 0.5/5.0
Returned Clean
My Experience - 4.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 2.5/5.0 -
I would not tell nobody not to take their car there. I would just say what happened. Maybe they were just having a bad week. They could have had people out sick or some crisis. We all have them at times. I liked where their location was. It was easy for me to get in and out of traffic there.
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0 -
Just kept putting me off each day that last week. My fault I should have took the rental. I don’t see great but everything looks fine and tell them thank you for vacuuming my car out. That was a blessing to me. I’m not to good at using my cell phone. Thank you for helping me.
My Experience - 5.0/5.0 -
Great service and communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Had body work done at Crash Champions after my back fender was hit, and I’m very pleased. Great customer service, kept me informed, and the repair looks like nothing ever happened. Highly recommend. T.C.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
No I’m not …Paint on my rear window and passenger rear rim from my repair..tacky job 🙁I spoke with someone in the shop .I’m taking it back in the morning..Hopefully we can get this resolved.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did an excellent job with my vehicle and it was ready within a week