Crash Champions #0263 Santee
In operation 11 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Everyone at Crash Champions were great. Thank you!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you for a job well done
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I’ve been here twice already and would definitely recommend 100% it’s right next to enterprise rental so it’s super convenient and Henry is the best! All the staff are super friendly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They’re easy to get ahold of & fast and efficient & amazing work.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Jacob was totally on track with all aspects of the repairs. Very nice to work with him.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Customer service was incredible I was in and out all my questions answered and my car looked amazing! Joe and Jacob were extremely helpful!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I’m pleased with the repairs on my car; it looks as though nothing happened. However, I rated my experience a 9 because the process took over two weeks. As a UBER driver, this delay impacted my income significantly. Thank you for the good work!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication with everyone I spoke with on & off the phone!!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I had an excellent experience with you. I especially am very appreciative of the customer service provided by Jacob. We were in contact with each other while my car was being worked on. He was always professional and kept me in the loop as it did take quite a while. The work that was done looks great! My encounter with the receptionists or by whoever answered the phone was always pleasant, friendly and professional. I really am grateful that Geico highly recommended this place and I will do the same. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did good work, were very professional, very friendly, kept me in the loop as out took a while. Jacob was the best! He represents your company exceptionally well with his customer service and attention, professional yet friendly demeanor and kindness. Thank you to all the people I encountered there.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
At first glance, appears to be great work! Communications to customer has a bit of room for improvement though.
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job and quick turnover. Great customer service
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Based on my experience, the lack of attention to detail in verifying that the repairs were done properly, combined with the lack of communication, I would not recommend Crash Champions to anyone at this time.
Repair Quality - 0.5/5.0 -
I don’t usually leave reviews, but I felt it was important to share my experience here. I brought my car in to have the front bumper replaced due to animal-related damage. When I came to pick it up, I immediately noticed loose and missing plastic clips in the wheel well, parts that were supposed to be addressed in the repair. I pointed it out, and a different mechanic (filling in for the one who had done the work) took it back to get it checked out as he said they had an new intern helping with the repairs since the original mechanic had moved locations. After driving it home, I noticed the turbo wasn’t building more than 5 psi of boost, and there was a clear noise that sounded like air was escaping. I took it back to the shop and even took an employee on a drive to point out the issue. He downplayed it, saying it “sounded cool,” but told me they would take a look. I left the car there over the weekend, expecting a proper inspection. When I came back the following week, they said they couldn’t find anything wrong, so I picked it up and decided to check it myself. I found multiple loose hose clamps around the blow-off valve and intercooler piping, areas that were clearly disconnected during the bumper replacement and not properly reinstalled. All the clamps were easily moved by hand. There were also missing clips/ hardware on the bottom plastic engine cover that was replaced as part of the repairs. It’s frustrating to have to double-check this kind of work myself, especially when it involves components near the turbo and intake system. The lack of attention to detail and follow-through was disappointing. I was told multiple times that I would be notified when the parts arrived to get an estimated completion date, as they had been in the shop for over a month. However, I had to reach out and make multiple calls to get updates. I hope this feedback helps improve quality control going forward.
Customer Service - 1.0/5.0 -
As stated before I was told multiple times that I would be notified when the parts arrived to get an estimated completion date, as they had been in the shop for over a month. However, I had to reach out and make multiple calls to get updates.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job!