Crash Champions #0327 Gates
In operation 10 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Work seems to have been performed excellently. As paint hardens we'll see if this moves to a 10 or remains a 9.
Customer Service - 4.0/5.0 -
Front end personnel were very friendly and helpful when I visited the site. A little disappointed, however, that I was the one having to make contact to get a timeline and on my initial message seeking that information, never heard back from the team until I visited in person.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Not a perfect color match but very close. Nice job overall.
Customer Service - 4.0/5.0 -
Very friendly. Had some trouble a couple of times trying to get a hold of someone to talk about status but when communication was made, went very well.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
The employees are super friendly and helpful. The process from start to finish ran very smoothly, and I appreciated the time they spent with me when I dropped off the car and picked it up. The only reason I couldn’t give them a 10 is that the job was estimated to be completed on May 6, but the glass replacement arrived scratched so they had to reorder it. I still haven’t hear back about the glass. There are also 2 small pieces of fuzz or hair under the fresh coat of paint, but I didn’t notice them until a couple days after I picked it up.I’m sure they will make it right when I let them know, but that is why I couldn’t rate them a 10. Overall, its been a positive experience but I am starting to wonder if the glass replacement will ever arrive!
My Experience - 5.0/5.0 -
Jess and Nick were friendly knowledgeable and welcoming I’m satisfied with the work and will continue to do business there
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0 -
The job got done.But again, they did not communicate well.In my car was absolutely filthy.After I was told it was fully detailed
Repair Quality - 2.5/5.0 -
I had to call the shop several times because there was no communication. When I picked up my vehicle, it was absolutely filthy.And I was told that it was detailed before my arrival , which was absolutely untrue , because there was still glue and dirty hands all over my vehicle. The nice front end staff took the time to detail it but it took an extra hour after I arrived
Customer Service - 4.0/5.0 -
The front end staff were very kind , but again I needed to call to to see when my vehicle was ready
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My first experience with crash champions. Everyone that worked with me was amazing. Would totally recommend to anyone who needs quality, professional vehicle repair done
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
One of your workers stole from me. I’m still deciding on whether I want to to write a public review about my experience
Repair Quality - 2.0/5.0 -
Communication was lacking. “We’ll call you when the piece is in” never called. I had to call and ask. “Oh it just has to be painted, we’ll call when that’s done” never called. The mirror was fixed in hours. Amazing. However who ever was in my car stole a pair of headphones from my cup holder. Jokes on them they’re broken. But a thief is a thief. You can expect to never have my patronage again.
Customer Service - 5.0/5.0 -
Jess remembered me when I came in 5 weeks after I initially tried to get this repair. She’s awesome
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
The team did a fantastic job , the ladies up front were a pleasure to work with and kept me informed throughout the process. Whoever did the work did a great job , looks good as new
Customer Service - 5.0/5.0 -
See prior comment
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
The car feels slightly rough to drive and I can hear a rhythmic whirring at certain speeds. I’m worried the after accident inspection wasn’t thorough
Customer Service - 2.0/5.0 -
Slow