Crash Champions #0331 Crafton
In operation 9 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Well organized and seamless process from start to finish.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quick service and good communication
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I would never.
Repair Quality - 2.5/5.0
Customer Service - 0.5/5.0 -
I almost couldn't imagine a worse customer experience than working with crash champions. From the first time I walked into the offices in April and everyone seemed in disarray to being told you'd take care of problems on my vehicle that I'm still dealing with weeks after pickup, only to learn you didn't have the capacity to do it to begin with. I didn't get my car in until late April, and then after being told that my car would be done in about a week and a half, every couple of days, I'd receive texts saying that my car's finish date has been postponed with absolutely no explanation as to why. After calling 3 times and either being hung up on or being given no answers, I'm finally told that it's because you kept ordering the wrong parts. What began as a week long project, ended up taking 30 days. I had to pay for a rental after 20 days of not having my car because of mistakes made by your mechanics. And even after that, my car wasn't even completed and the people I kept dealing with were unhelpful and dismissive. I wouldn't recommend this shop to anyone.
My Experience - 5.0/5.0 -
Everybody was very informative, polite and very friendly.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Didn’t get 10 just cause still not completed
Customer Service - 4.0/5.0 -
Without a vehicle close to two months
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The repairs were done in a timely manner did a great job thank you
Likely to Recommend - 5.0/5.0 -
Definitely recommend
Repair Quality - 5.0/5.0 -
Everything was done on time a a job well done
Customer Service - 5.0/5.0 -
Excellent coustomer
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
There is something all over the windshield. My guess is overspray from the paint process. It can be seen in the sun glare.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was kept updated through texts which was convenient.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was nice and helpful
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I appreciated the updates on my car through text, Dan quickly escalated my concerns and worked to address them. The staff was honest, open, and friendly all while being incredibly busy.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They did a great job with their repairs! The staff were very kind and helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was well done and it looks great!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone that works there was very kind.