Crash Champions #0337 Sacramento
In operation 9 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Service Quality
My Experience - 5.0/5.0 -
Everything was great and very easy going. Customer service I rate 10.
My Experience - 5.0/5.0 -
Such great customer service, very transparent, fixed my vehicle perfectly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Joe was professional, informative, responsive, and easy to work with. I received similar quotes from 2 other companies and chose Crash because of this. Joe and the staff didn’t disappoint. 5 stars! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I am very pleased at how my car looks. All the people were very nice and professional, and I would recommend them to any other people that needed help with their car.
Likely to Recommend - 5.0/5.0 -
Very professional and courteous service.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great accommodation in providing needed rides. The whole experience was a pleasure with Joe at the helm.
Returned Clean
My Experience - 5.0/5.0 -
Everyone was very nice, competent and respectful. My car was ready 3 days early. Yay. Such a nice surprise. The work on the car was excellent. Looked like it hadn't driven off the showroom floor yet.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The communication along the way was excellent and everyone I spoke with was very nice. Mackenzie and Joe were great. I really appreciate being kept up to date and that my car was cleaner when I picked it up than when I left it! I really wasn't expecting this to be a pleasant process and was genuinely surprised. Will use this company if I ever need damage repair on my vehicles again (🤞 not though...).
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I liked that I was being updated every time through out the service.i was satisfied how the end results came out. Went out the way to make sure vehicle was cleaned inside and out.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you my vehicle looks great love it can’t tell it was even an accident. People are very friendly and nice on top of everything. Appreciate everything they did for me.
Likely to Recommend - 1.0/5.0
Repair Quality - 1.0/5.0 -
McKenzie called me to tell me that my car was ready to be picked up. When I arrived and did the walk through one of the items wasn’t completed, the wheel was supposed to be fixed. She did offer to bring my car back to me once completed. I then decided to skip fixing the wheel. Once I got my car back I found items broken that were not broken before I brought my car in. The belt molding on the two doors, the master switch on the driver’s door and the drip rail molding on roof is missing. They also left dust all over the interior. Lastly, I was paying with Sunbit and McKenzie called me to tell me I hadn’t finished my payment. I let her know exactly what Sunbit told me that they needed to send me an electronic invoice so I can finish the payment. She argued with me that she spoke to Sunbit and they said it’s on me to finish and I needed to call submit myself. I called Sunbit and right away they told me I was correct and that it was on the merchant to send me the invoice to pay. We then three way called and the Sunbit customer service rep let the front desk person know exactly what needed to happen to finish the payment. I left a message for McKenzie to call me back which never happened. A couple hours after the phone call I received a link to finish my payment through Sunbit. Still to this day McKenzie has never called me back.
Customer Service - 1.0/5.0 -
See comment from question 1
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Incredible job on my car and employees that are kind and go above and beyond for the customer. Thank you so much crash champions! I will be referring friends here from now on
Customer Service - 5.0/5.0 -
Everyone was very kind and accommodating!
My Experience - 0.0/5.0 -
The front bumber had gaps between the lower number and fender
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
The whole process was incredibly smooth, quick, and efficient. I’m very happy with the service and would absolutely
Repair Quality - 5.0/5.0 -
recommend them.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Have had three jobs done there. All good experiences.
Repair Quality - 5.0/5.0 -
Great job of finishing -dents, scratches
Customer Service - 5.0/5.0 -
Provided ride back home after dropping off car, straightforward and timely in communication
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Joe is an excellent communicator and kept me up to date on all my repairs.