Crash Champions #0354 West Sacramento
In operation 8 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I was very satisfied with the Crash Champions. The staff was professional, the repair was completed well, and the overall process was smooth and efficient.
My Experience - 0.0/5.0 -
Unfortunately, our overall experience was extremely frustrating, not only because of the issues surrounding our vehicle, but also because of the customer service we received.We understand that some mileage may be necessary while a vehicle is being repaired and tested. However, our vehicle showed approximately 71 miles was added while it was out of our possession, we were told by Crash Champions that they only drove it approximately 8–9 miles. When we asked about the remaining mileage and fuel usage, we were told the tow company “probably” used the gas, but we were not provided documentation supporting that explanation.We also asked for copies of paperwork regarding the vehicle’s mileage, VIN, and authorization to operate the vehicle. We were told we had signed paperwork, but we were not given a copy when we originally completed the walk-through. When we explained to the manager that the VIN and mileage were not shown on the paperwork we saw at the time, we were essentially dismissed and told that our initials were on the document.What made the situation worse was the customer service. We were asking legitimate questions about our own vehicle, yet the conversation became argumentative, voices were raised, and we were spoken to in a dismissive and disrespectful manner. We also received comments and an attitude that made us feel as though we were wrong for simply asking for clarification and documentation.We were then instructed by our insurance adjuster to return our rental because the vehicle was considered ready. After returning the rental and going back to pick up our vehicle, the vehicle would not start.We are not claiming to know exactly what happened to the vehicle without documentation. Our concern is that we asked reasonable questions and wanted clear answers about the mileage, fuel, paperwork, and condition of the vehicle. Instead, we felt dismissed and treated disrespectfully.The repair itself is important, but so is how customers are treated when they have legitimate concerns. We would strongly recommend documenting the vehicle’s mileage, fuel level, condition, and all paperwork at drop-off and keeping copies of everything you sign.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They delivered my car to me.Because I am disabled free of charge.That was very nice of them
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was amazing! Quality work!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Yes I would definitely refer them to anyone needing repair work done.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I was extremely satisfied with them both in the work that was done on my truck and also how quickly it was completed.
Likely to Recommend - 5.0/5.0 -
Yes, I will be recommending Crash Champions to anyone. I know that needs car repair. I also will be a returning customer.
Repair Quality - 5.0/5.0 -
Fast friendly service. My car was completely repaired with fast quality work. Completely satisfied with the service and work done.
Customer Service - 5.0/5.0 -
All the employees that we dealt with were friendly knowledgeable excellent customer service
Returned Clean
Likely to Recommend - 5.0/5.0 -
This group is top notch and takes of business kindly and professionally.
Repair Quality - 5.0/5.0 -
Excellent service, very great care with clientele and a job well done on my vehicle
Customer Service - 5.0/5.0 -
All wonderful
Likely to Recommend - 5.0/5.0 -
They did a good job
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
These people are pros very good I am very happy with the service
Likely to Recommend - 5.0/5.0 -
Memo was awesome
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great customer service explained everything that was done. Very friendly it made a follow up phone calls to make sure I have staying informed.
Likely to Recommend - 5.0/5.0 -
I was happy with most everything. I was concerned that the repairs were three times as much as I would have expected, but with that said I don’t know much on body repairs. I would have been concerned but that’s where AAA sent me, so I guess that’s between you and them. As far as personnel ,everyone was super friendly and Iam happy with my car. I suppose I was looking out for AAA! Thank you
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I was happy with most everything. I was concerned that the repairs were three times as much as I would have expected, but with that said I don’t know much on body repairs. I would have been concerned but that’s where AAA sent me, so I guess that’s between you and them. As far as personnel ,everyone was super friendly and Iam happy with my car. I suppose I was looking out for AAA! Thank you
My Experience - 5.0/5.0 -
wonderful job and terrific service. staff was super helpful and kind.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This company is wonderful, great people working there and on top of it all. Kept me posted of everything going on.
Customer Service - 5.0/5.0 -
Great job on my vehicle. Looks terrific.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I highly recommend this place, as they are quick, friendly, and do an amazing job on repairs.
Repair Quality - 5.0/5.0 -
Excellent quality!
Customer Service - 5.0/5.0 -
It was a quick repair. Very friendly customer service. I would highly recommend!