Crash Champions #0346 Cooks Lane

4.8 (2,482reviews)
96%
7933 Ederville Rd.,  Fort Worth,  TX  76120
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In operation 8 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Kia
Ram
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Email

Reviews (2,482)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication was a standout strength, as customers frequently highlighted receiving regular text and call updates throughout the repair process. Timeliness was also well-received, with numerous customers reporting their vehicles were completed ahead of the originally estimated date. Staff professionalism, friendliness, and willingness to go the extra mile were repeatedly commended. A few customers noted areas for improvement, including inconsistent proactive communication requiring them to follow up on status, occasional paint quality concerns, and minor items not fully completed upon initial pickup, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"Crash Champions did a superb job, repairing my car in record time, and keeping me informed throughout the process."
"... vehicle they took care of the return of the rental. The work they did on our car was awesome! It looks and performs like brand new. I couldnt be more happy. They worked with our insurance ..." Read more
"... I appreciate that. Overall, a good job was done. Car looks and drives great." Read more
"Two reasons this repair is subpar. First, the paint color is blotchy with some areas showing more silver color than others. Second, they choose to use a clear ..." Read more
"... rate higher than 10, I would. You guys have been quick and clear with communication and the customer service I received is top notch." Read more
"My car was done earlier then the date they originally gave me."
"Repairs wwre completed in record time with my car back with me in under 5 days."
"Date kept getting pushed back, was not contacted when this happened I had to call and check the status"
"... favorable. The staff was professional and helpful. My car was completed a few days ahead of schedule which was a bonus! They did install a replacement part that the insurance ..." Read more
"Missed promised estimated completion dates twice with surprises."
"Crash Champions made the entire process easy for me, keeping me informed daily, and even helping with my car rental and rental return."
"The whole process was extremely easy and I was kept informed about the progress every step of the way."
"Out of the 56 times I spoke with them, I had to call at least 23 times to verify when my car would be done. Or had my insurance company tell them to reach out"
"I received multiple timely updates via txt about my cars status. The staff at the location were very pleasant"
"This is something they do well. Communication was frequent, and the process was easy."

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did an amazing job and was fast with it too

My Experience

They were very communicative about my cars repair progress and went above and beyond to make sure I got the best. That type of care makes anyone want to come back to them!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Matthew was great and extremely helpful!

My Experience

Abel was excellent to work with

Likely to Recommend

Repair Quality

Awesome job

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The work was beautifully done, and Matt gave us the BEST customer service! 10 outta 10!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I was pleased with the appearance of my car .

Customer Service

Everything was explained well and understandably.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The repair to my vehicle were in the front of the vehicle. They disassembled some stuff in the inside of the rear of my vehicle left the disassembled part for me to reassemble myself and I feel like some part may have not been put back in the vehicle

Likely to Recommend

Service was good, just failed to deliver flawless service since my car will need to be returned again to be finished

Repair Quality

Customer service, communication was great.. work was good but they didn’t paint everything that needed to be painted on the car door

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was so impressed with the extra mile that everyone seemed to go getting my jeep fixed. I love how I was kept informed every step of the way on the progress that was being made and the little bumps in the road that were encountered. Matt and all the guys were great and if I need repairs again I will definitely be back.

Likely to Recommend

I have already told people how impressed I was with crash champions and how I was kept informed every step of the way.

Repair Quality

I believe everyone totally went the extra mile to get my Jeep correctly.

Customer Service

Matt did a great job keeping me informed along the way with everything that was happening both good and bad which I really appreciate

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Alma and Matt were very helpful

Kept me Informed?

Yes

Ready on Time?

Yes

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