Crash Champions #0346 Cooks Lane
In operation 8 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Very professionally done!
Repair Quality - 5.0/5.0 -
Timing was perfect.
Customer Service - 5.0/5.0 -
Very, Very, Friendly!
My Experience - 5.0/5.0 -
Your service and repair was of high quality and professional manner. Thank you.
Likely to Recommend - 5.0/5.0 -
Most likely.
Repair Quality - 5.0/5.0 -
Very satisfied.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0 -
Car looks good. I would have liked for someone to walk me through the repair details and show me the work performed at pickup. Instead, I just got my keys.
Customer Service - 2.0/5.0 -
Was put on hold for 20 minutes when I called. Never received updates.
Returned Clean
My Experience - 5.0/5.0 -
John is the best. The whole team was awesome.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy with quality of work!
Customer Service - 5.0/5.0 -
John updated me every day and was always available for questions. 10! 10! 10!
Returned Clean
Likely to Recommend - 2.5/5.0 -
Great customer service up from and great help from the service advisors. Not so happy with work done in shop
Repair Quality - 2.5/5.0 -
Repairs were done right after pointing out what was done wrong
Customer Service - 0.5/5.0 -
Poor work the first time I went to go pick it up. The bumper was not put in correctly with huge gaps on each side. Used cheap parts that weren’t made for the vehicle and were just altered to fit. They fixed this when I told them about. They also broke my bug shield on my truck and did not tell me until I asked them about it when they tried to glue it back together. John (The service representative) was very helpful and professional.l and he did a great job helping me. However I did not think to work done on my truck was professional. Especially breaking something and “fixing” it with super glue instead of telling me.
My Experience - 5.0/5.0 -
Did a fine job thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very good
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Overall, it was a great experience because of the customer service John provided.
Repair Quality - 2.5/5.0 -
Had front bumper replaced; left front fog light was re-installed incorrectly.
Customer Service - 4.0/5.0 -
John Martin provided me with excellent customer service; the receptionist needs some additional training. When you walk into a business, the receptionist becomes the "face" of your business. She was very cold towards me
Returned Clean
My Experience - 5.0/5.0 -
My car was repaired correctly and in a timely manner. Thank You
My Experience - 5.0/5.0 -
Gabriel was very attentive nice and kept me updated every step of the way. I was very impressed with the service provided and how quickly I got my car back from repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Great customer service. Just received the car back, and no need for return is noted at this time.