Crash Champions #0346 Cooks Lane
In operation 8 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Excellent job repairing my car. Very attentive staff and always keeping me informed of the repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They did an excellent job with the car . Looks brand new
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Friendly staff, frequent updates
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
A special thanks to Matthew and Alma to ensuring that not only the repairs were done in an exceptional manner but also ensuring that I was kept up to date while it was being done! Great job!
My Experience - 5.0/5.0 -
The customer service was excellent. Everyone was very friendly and helpful, and I was kept up-to-date on the process of my vehicle which gave me a piece of mine.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 2.5/5.0 -
I marked several places I wanted repaired. I knew these would be out of pocket cost to me and not on the insurance. They were not repaired. Also, I left the vehicle and signed all paperwork. A week later, work had not even begun. The repair that was completed is fine. Just unhappy with lack of attention to details and taking so long to complete the job.
Customer Service - 1.5/5.0 -
Front desk does not seem to know what is going on.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
My interaction with Crash was very favorable. The staff was professional and helpful. My car was completed a few days ahead of schedule which was a bonus! They did install a replacement part that the insurance company didn't prefer based on standards but I was given full disclosure and given an opportunity to decide if I wanted to get the part replaced, so I appreciate that. Overall, a good job was done. Car looks and drives great.
Customer Service - 4.5/5.0 -
Excellent customer service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Matthew did an excellent job with communications and customer service. I would recommend CC to anyone needing the services you provide.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was perfect and I was satisfied.
Customer Service - 5.0/5.0 -
They were very kind and communicated properly with me.
Returned Clean
My Experience - 5.0/5.0 -
Customer service was amazing. From the moment I dropped it off to picking it up everyone was welcoming, knowledgeable, and helpful. Communication was also a plus. Kept me informed throughout the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They went out of their way to get my truck back to me.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you for meeting and exceeding the expectations set for repairing my car. The staff is friendly and professional. Much appreciated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Matt did an excellent job of taking care of my auto repairs. He kept me informed of the repair process. The woman at the front desk was also very helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
The right door still makes noise when open… I took back yesterday but still makes noise. Sick of your service about to call my insurance company
Customer Service - 1.5/5.0 -
They just after the money