Crash Champions #0518 Belair

4.7 (1,633reviews)
94%
732 Baltimore Pike,  Bel Air,  MD  21014

In operation 26 years, 5 years at this location.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,633)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding communication, with many highlighting the regular text and phone updates that kept them informed throughout the repair process. The quality of repairs is frequently described as excellent, with vehicles returned looking brand new and paint matching perfectly. Timeliness is another strong point, as numerous customers noted their vehicles were completed ahead of schedule. Staff friendliness and professionalism are widely appreciated, contributing to a smooth, stress-free experience. A few customers noted areas for improvement directly in their feedback, including occasional delays, paint color discrepancies, and vehicles not always returned in clean condition, but these represent a small portion of the overall feedback.
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"... part completely seamless. When I got my car back, it looked absolutely perfect. They even identified and repaired additional damage that wasnt noticed during the initial ..." Read more
"... in Bel Air was very pleasant and informative and the repairs were great. I would definitely recommend them." Read more
"Crash Champions was friendly, professional and communicative. The repair is excellent."
"I was highly impressed with Crash Champions. It was like my incident never happened. My repairs were amazing."
"Hands down the most informed Ive ever been. The communication and regular text updates were very much appreciated. ..." Read more
"I was kept up-to-date during the whole process on the status of my Jeep"
"You are always excellent both in the work you do and the constant communication updating status of the work"
"Communication and customer service are strengths"
"Absolutely-other businesses could learn a valuable lesson from your communications practices."

My Experience

What satisfied me the most was the repair progress update text messages.

My Experience

My Experience

My Experience

Thank you!

Likely to Recommend

Satisfied.

Repair Quality

Thank you!

Customer Service

Thank you!

Returned Clean

My Experience

Very good experience, kept me informed, made pick up and rental car drop-off easy. Highly recommend,

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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Repair Quality

I would not recommend Crash Champions.

Customer Service

Staff I worked with were not really experienced in body work.

Likely to Recommend

Repair Quality

Becca is awesome very nice customer service. Great communication with customer

Customer Service

My Experience

All of the team are wonderful. We worked closely with Becca who did a fenominal job. If I need your services again I will surely ask for Becca. Thanks so much.

Likely to Recommend

Most definitely

Repair Quality

Professional and courteous great repair job. Becca is awesome!!

Customer Service

Perfect

Returned Clean

My Experience

My Experience

Everyone was very helpful and nice. Best experience I have had at an auto shop. Would recommend to everybody!

My Experience

Excellent service

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Repair Quality

Customer Service

My Experience

Service was great! Stephany and Mackenzie were outstanding, helpful and professional!

Likely to Recommend

Stephanie and Mckenzie were great! The car looks brand new!

Repair Quality

Customer Service

Everything was greata

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Repair Quality

Customer Service

My Experience

We were told the job was done, picked up vehicle and within a mile the repaired headlight failed

My Experience

The customer service at crash champions is as a great experience. The interactions between the employees were pleasant and easy to communicate to. The effort in the repair of the my car is also greatly appreciated with the quality work put into its repair

Likely to Recommend

Repair Quality

The body work on the car was great quality. Even being able to remove an unwanted sticker was also considerate and I greatly appreciate the effort put into fixing my car.

Customer Service

Returned Clean

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Repair Quality

Customer Service

My Experience

I was very impressed with how fast the repairs were done. Everyone was very professional.

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Repair Quality

I couldn’t believe how fast my car was done. The service was exceptional!

Customer Service

Incredible!

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean