Crash Champions #0527 Glen Burnie Dover

Likely to Recommend - 0.5/5.0 -

Sorry I am not and will not recommend go back

Repair Quality - 1.0/5.0 -

The lack of communication of their team make me confused and lack of the trust

Customer Service - 0.5/5.0 -

Very very bad .

Likely to Recommend - 5.0/5.0 -

I had a friend who had a not so great experience with Caliber Collision after his car got hit. Wish I knew about y’all sooner so I could have sent him here.

Repair Quality - 5.0/5.0 -

Fantastic! Looking at my car now you would never know that anything happened. Jay kept me informed throughout the repair and was a consummate professional. I’ll gladly recommend you to anyone I know that needs repairs. Hopefully I won’t be needing your services again, but if I do I’ll be more than happy to come back.

Customer Service - 5.0/5.0 -

Like I said before, Jay was fantastic. He kept me informed so there weren’t any surprises during the repair and was thorough in his breakdown of the work being done.

My Experience - 5.0/5.0 -

Alex was very courteous and kept me informed throughout the process and the quality of work was outstanding.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The front desk team was warm and welcoming from day one. The young lady at the front desk was very attentive and friendly; I instantly felt comfortable. I also dealt with Jay for my inspection. He was very thorough and communicative throughout the whole process. My car was there for nearly 9 days but it looked amazing afterwards- they even detailed it! I was very happy with their services.

My Experience - 5.0/5.0 -

Mike was awesome! He is very kind and helpful. The job got done fast and painless.

My Experience - 5.0/5.0 -

Alex the estimator went above and beyond to ensure my truck was repaired safely for me. The team did a beautiful job with the repair!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0 -

See comments in answering the first question.

Repair Quality - 4.0/5.0 -

Two things would help improve service: 1 - the interior of the car had footprints from the paint shop, I think. The outside of the car was clean where the repairs were but not the entire car including the wheels when it was delivered; and 2 - the paint match was not exact but close. I noticed and so did the person reviewing the car when it was delivered.

Customer Service - 4.0/5.0 -

I like the professionalism of the staff and the waiting room; however, I do have a couple of recommendations: 1 - when I picked up the car it wasn't clean all around, only the side that was repaired and the mat on the drivers side had large foot prints, possibly from paint dust. Might consider a thorough washing and vacuuming prior to delivery of a car. 2 - the color of the two doors painted was very close to the rest of the car, but not a total match. It probably wasn't noticeable to most, but I and the representative could see it. Possibly a better way to match paint or have a few people check it first. This is not to criticize but hopefully helpful to your business.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I was kept in contact with during the repair process and was up to date about what was going on with my car. The staff was very friendly and helpful.

Likely to Recommend - 5.0/5.0 -

They stayed in communication, they helped me through the process and did a great job fixing my car

Repair Quality - 4.5/5.0 -

There were some hiccups along the way as of timing when it was going to be completed but the car looks great can’t even tell there was an accident t. They did a good job and stayed in communication with me

Customer Service - 4.5/5.0 -

They stayed in contact with me the entire time with updates and progress statuses and I greatly appreciated that

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I appreciate everything you guys did great

My Experience - 5.0/5.0 -

The repair was done as scheduled, timely updates during the process, and the resulting repair was excellent. 5 🌟

Likely to Recommend - 5.0/5.0 -

After everything they did for me yes I would recommend them 100%

Repair Quality - 5.0/5.0 -

This is Christina I'm the one who actually drives the car. I think you guys did an awesome job I was so excited when I saw the car.

Customer Service - 5.0/5.0 -

They always made us aware of what was going on at all times

Likely to Recommend - 0.5/5.0 -

Never in my live

Repair Quality - 0.5/5.0 -

I went on vacation Florida to Maryland and someone hit my car on July 3rd my car got towed here by the other person‘s insurance. I left the state and they said that they would let me know when the car is done every other day we communicated and they were stuck on the car been done on Friday the 31st they knew I had three kids as a single mom and it was a 15 Hour drive one way we communicated a lot so they understood the drive was not close which I talked to them on Thursday and told them I was on my way there. I spoke to them on Friday and told them I was there and they keep saying the car is looking good and still gonna be done by Friday. I go there Friday and the parts are not even at the shop the car is not even together. The communication is horrible. I just didn’t understand what was the point of me coming all the way there if the car wasn’t even done. to pick up my car and then now my sensor light doesn’t work. My engine light doesn’t work. For them to tell me I have to bring it back Monday because the person won’t be here to fix it. Get there Monday sit there for three hours in the car with my kids waiting on them for them to finally tell me that they can’t fix it the worst experience of my life. I will never go back here nor will I ever tell anyone else to go back here? The communication is horrible. Your car is gonna go there for a busted radiator and come out with airbag and engine problems and then the people can’t even be man enough to communicate with you its a shame.

Customer Service - 0.5/5.0 -

When my car went in for a busted radiator and then came out worse so you can put two and two together

My Experience - 0.0/5.0 -

Rims got damaged while the car wasn’t in my possession, and for some reason in the one that has to pay for them.

Likely to Recommend - 0.5/5.0 -

Absolutely not, unless I don’t like the dude

Repair Quality - 0.5/5.0 -

The way the rim damage was handled was unacceptable. My car was brought in after all four tires were slashed. I was told there wasn’t any additional damage. Then, after the car was supposedly finished, I was informed that two rims were damaged. The shop blamed the tow company, the tow company denied responsibility, and I was left stuck in the middle with the repair cost. And of course, progressive wanted me to pay my deductible again for a shop they recommended. The best the shop offered was $100 off. After more than two weeks of back-and-forth, I picked up my car exhausted and without any real resolution. Regardless of who ultimately caused the damage, the entire situation was handled poorly and left me with very little confidence in the shop.

Customer Service - 0.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

All the staff at Crash Champions were great. But it took almost 2 weeks to fix a door handle, supposedly because of a part that a Kia dealer was supposed to deliver but did not.

My Experience - 5.0/5.0 -

They were timely professional and made my car look like new with No complications..... I am highly Satisfied and will continue to use them in the future

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Crash Champions took Fantastic care of my car they were fast efficient easy to deal with and had my car come back looking good as new I would recommend them to anybody and will continue to use them in all future misfortunes!!!

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

There’s damage to the truck there’s scratches that weren’t there the inside was filthy and headliner has oil all over it the wash job was terrible etc someone needs to contact my husband to take care of this Don 443-891-3078