Crash Champions #0531 San Mateo
In operation 27 years, 4 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Service Quality
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Nelson was awesome. He took care of the car. He communicated really well. The job was done in the highest excellent fashion
My Experience - 5.0/5.0 -
Nelson is a rockstar. From drop off to repaired pickup. Easy. Great communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
On time. Great communication. Clear estimate. Handled paperwork for us.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Always
Repair Quality - 5.0/5.0 -
Great work & service
Customer Service - 5.0/5.0 -
Couldn’t be happier
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 3.0/5.0 -
The driver assist system is not repaired and is not working properly
Customer Service - 5.0/5.0 -
The customer service team is perfect!!!
My Experience - 5.0/5.0 -
Communication from Nelson was great. The body work looks good.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Highly recommend repair shop…
Repair Quality - 5.0/5.0 -
Great service all the time
Customer Service - 5.0/5.0 -
Always gives update on the work on my cars.
Returned Clean
My Experience - 5.0/5.0 -
Crash Champions' are such nice people. They bust their tush & provide excellent service. The repair was completed & it looks great, plus its guaranteed. They truly go above & beyond to satisfy their customers.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Beautiful job!
Customer Service - 5.0/5.0 -
Top rate people who went out of their way to make me a satisfied customer. Sincere smiles on their faces. They went above & beyond.
Returned Clean
My Experience - 5.0/5.0 -
The team was very professional and courteous and kept me in the loop preemptively. I appreciate you guys very well done and I will recommend my friends and family for sure and for any of my other car needs which I have five I will definitely take them to you thank you so much.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
for sure!
Repair Quality - 5.0/5.0 -
Looks great!!!!!
Customer Service - 5.0/5.0 -
Really appreciate the towing service back to Walnut Creek. Thank you!!!!!
Returned Clean
My Experience - 5.0/5.0 -
Thank you to all the staff, mechanics and especially Nelson Martinez for the excellent service and quality work on my Lexus. It is perfect and I really appreciate how thoughtfully The entire process was handled! Nelson kept us in the loop from beginning to end and I HIGHLY RECOMMEND Crash Champions in San Mateo for amazing service and first rate repairs.
Likely to Recommend - 5.0/5.0 -
This was our second encounter with Crash Champions and Nelson and we highly recommend them both!
Repair Quality - 5.0/5.0 -
Crash Champions San Mateo and Nelson Martinez are amazing! They put my car back together and it looks like brand new! Thank you to the Mechanics Office Ladies and of course Nelson for taking such good car of us!
Customer Service - 5.0/5.0 -
The car is perfect and Nelson kept us informed every step of the way which was so helpful in planning our day to day while the car as in the shop. It was such good customer service and we really appreciate it!
Returned Clean
My Experience - 5.0/5.0 -
Nelson was amazing in keeping us updated and making sure our needs were met
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Breana Garcia, I think that was her name, was the best advisor ever. She was so nice! Very welcoming. Very helpful. She’s very professional. I’m very thankful she talked to my insurance, to help me get my car fixed up from my car being rear ended and sandwiched in the car in front of me., as I have a hard time explaining things or asking for things. The two times I went in, every staff member were professional, nice and welcoming. But Breana Garcia was my advisor and she was the best. And very professional too
Likely to Recommend - 5.0/5.0 -
I would recommend everybody. It was the fastest repair ever and everybody was professional. The other auto body parts or mechanics i have been to, everybody was extremely rude, and disrespectful, even when I didn’t do nothing. I’m always kind and respectful but all the other mechanics and auto body parts stores were extremely rude to me
Repair Quality - 5.0/5.0 -
Briana was extremely helpful and professional. She knew everything about the crash I was involved in. She was super helpful and talked to my insurance and settled everything for me. My car looks extremely brand new. She never showed any irritation, she was bright, professional, as I was clueless on how my insurance worked for my damage repair
Customer Service - 5.0/5.0 -
The best customer service ever. When Briana (i believe my main advisor) was not in the office yet, the other workers were extremely professional too. They never showed any signs of negative behavior. The moment I was headed towards the office, a team members acknowledged me, and welcomed me, asked me how they can help me, in the most professional way possible. One day when I’m not busy with work, I’m buying them a pizza
Returned Clean
My Experience - 5.0/5.0 -
Nelson did such a great job on my car!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0 -
Customer service is always amazing.