Crash Champions #0539 Fountain Valley
In operation 40 years, 6 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I will call Hector if I have somebody that need repairs
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
On time as promised
Likely to Recommend - 5.0/5.0 -
Strongly recommend
Repair Quality - 5.0/5.0 -
On time
Customer Service - 5.0/5.0 -
Explain clearly the process
Returned Clean
My Experience - 0.0/5.0 -
One of your employee called me and promise me that my car will be done yesterday in the afternoon but told me that it will be done today between 10-11 am but ended up by 4 pm.Don’t give me hope that my car will be finished on said date.Less talk less mistake.Just let your customers wait for your call.
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0 -
Somebody called me that my car will be ready by Thursday afternoon then called me again in the afternoon that my car will be ready by Friday from 10-11 but wasn’t done yet and finally called me around 4 pm that my car was done.To the person who called me and promised me please don’t give false hope because I am busy too.I was waiting for nothing on Thursday.And the one who assessed my car wasn’t friendly and didn’t even say hi and introduced himself.
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
Great service, fair price, reasonable timeframe
Repair Quality - 4.5/5.0 -
It was great overall
Customer Service - 4.0/5.0 -
It was better than fair, slightly good to great
Returned Clean
Likely to Recommend - 0.5/5.0 -
Based on the collective experience I had, it is highly unlikely I would recommend your business to anyone I know and care about. I had a tough time even getting a call back from the manager there until my insurance company intervened. Adam however, saved face for this establishment. He was professional and made me feel like repairing my vehicle was truly a priority.
Repair Quality - 4.0/5.0 -
Thee quality of the work looks good so far.
Customer Service - 4.0/5.0 -
The work with Adam was good. He followed up regularly and ai could tell he was working hard to get my vehicle back to me. If my experience to this point would have been better, I would have rated Adam higher.
Returned Clean
Likely to Recommend - 5.0/5.0 -
I live down the block from this place for many yrs, althought the name has changed, i had coworkers that had their vehicles serviced here , Crash has always done a great job and keeping up with their schedule time of delivery.
Repair Quality - 5.0/5.0 -
Service was quick and easy, brought car into the shop and had estimated right away, was there less than 30 minutes
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were consistent with keeping me updated and did a good job with the repair , accommodating my pick ups and drop offs and helped me get a new rim and I was appreciative of Hector’s update
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Sloppy work
Customer Service - 2.0/5.0 -
Rude front desk
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Cesar was very kind helpful expedient. Appreciated everything. Appreciate it how quick they were able to fix the problem.
Likely to Recommend - 5.0/5.0 -
Happy
Repair Quality - 5.0/5.0 -
Muy feliz su trabajo es excelente
Customer Service - 5.0/5.0 -
Excelente
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Can believe I keep texting and contacting you that I’m not the customer you’re trying to contact and no change. You keep contacting me - the WRONG customer! Customer satisfaction is OFF!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Hector did a great job. Thank u
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They repaired my corvette back to original. Verry good job on a black car.
Customer Service - 5.0/5.0 -
kept me informed of the progress.
Returned Clean
My Experience - 5.0/5.0 -
It looks great... thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a good job
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
I was very satisfied with the repair, customer service, communication, and overall experience. I would definitely recommend Crash Champions to my friends and family.
Repair Quality - 5.0/5.0 -
The quality of the repair was excellent, and my car looks great. I am very happy with the work and the attention to detail.
Customer Service - 5.0/5.0 -
The staff was professional, friendly, and helpful throughout the entire process. They took the time to explain everything and made me feel comfortable and confident that my car was in good hands.