Crash Champions #0238 Huntington Beach

4.9 (2,722reviews)
97%
18302 Gothard Street,  Huntington Beach,  CA  92648

In operation 11 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
I-Car

Reviews (2,722)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting regular text, email, and phone updates that kept them informed throughout the repair process. The quality of repairs was frequently described as excellent, with vehicles returned looking brand new and repairs meeting or exceeding expectations. Staff were widely recognized for their professionalism, friendliness, and helpfulness. Customers also appreciated the coordination of rental car arrangements and the thoroughness of vehicle detailing upon return. A few customers noted areas for improvement, including occasional delays beyond promised completion dates, minor paint quality concerns, and isolated billing discrepancies, as mentioned directly in their feedback. Overall, the vast majority of customers expressed high satisfaction and indicated they would recommend the shop to family and friends.
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"Wonderful, amazing job on my car repair! It's like new! I got so many compliments and so many people commenting ..." Read more
"... peace of mind and made the experience stress-free. The repair was completed beautifully, and my car looks great. I truly appreciate their communication, transparency, ..." Read more
"The work was done quickly and to my satisfaction. They dealt with insurance. Everyone I worked with ..." Read more
"Im extremely pleased with the quality of the work. I cant think of any detail however minor that was missed. . Very nice work. Thank you."
"I got a call almost everyday explaining exactly what was going on"
"Regular updates by text, email, and phone. I knew what was going on with my car."
"This shop did an excellent job keeping my informed daily about the progress of my vehicle. The repair and paint look excellent and they did ..." Read more
"... staff was friendly and helpful from day one, and the text updates kept me informed throughout the repair. My car looked amazing when I picked it up, like nothing ..." Read more
"... excellent customer service throughout the process. They kept me informed with regular updates, which gave me peace of mind and made the experience stress-free. The repair was ..." Read more

My Experience

Everything was done perfectly and in a very timely manner

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My Experience

Jio is professional, courteous clearly a valued employee.

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My Experience

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Exceptional service and communication.

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Returned Clean

My Experience

They went above and beyond helping me with my brand new storing my vehicle at no charge while jeep kept promising delivery of my front axle for 3 months every 4 or 5 days

My Experience

Bumper looks amazing brand new. Although my power steering appears to be way more stiff and I noticed something crooked beneath the bumper. I really don’t wanna be that guy you guys have been so kind, but I’d like you guys to take another look

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I will recommend them to family and friends.

Repair Quality

Diego and his crew did a excellent job from start to finish on our Honda CR-V!

Customer Service

Returned Clean

My Experience

Happy with the service, Giovanni does a great customer service.

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Great service

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My Experience

I m very satisfied with the great job done on my car. You guys are so professional.I would definitely recommend to family and friends. Thanks again awesome job.

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Repair Quality

Great experience with Crash Champions! The staff was friendly and helpful from day one, and the text updates kept me informed throughout the repair. My car looked amazing when I picked it up, like nothing ever happened. I really appreciate the great service and would definitely recommend this shop!

Customer Service

Returned Clean

My Experience

Excellent work and friendly service. Thank you

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Communication was great, repair looks fantastic, they also made the process of the rental car and insurance easy, taking care of alot of that coordination for me.

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My Experience

The service was amazing! Jiovani was super helpful especially explaining the process. I liked how often i was getting updates. Lastly my car looks brand new! cant thank them enough for fixing my baby.

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My Experience

Everyone I came in contact with was super helpful and upbeat. Excellent customer service. They even brought up to me that they could coordinate the return of my rental car, huge time saver for the afternoon carpool.

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Repair Quality

Every one was very professional to work with.

Customer Service

Very friendly

Returned Clean

My Experience

I had a wonderful experience with crash champions! From the moment I came for my estimate , Jio was very communicative, transparent, and customer service oriented. When I dropped off my vehicle, the woman helping me was calm ( even though a lot was going on that morning) and very helpful. She called for a rental call pick up for me, and had a great attitude even at 8:00 am when many customers were there needing assistance. My car was ready on time as promised and it looked amazing! Couldn’t be happier! Will recommend to anyone who asks, and I will be back if I need to ( hopefully no more accidents for me)!

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My Experience

Great customer service! Great communication throughout the whole process!

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Very Satisfied

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