Crash Champions #0549 Costa Mesa South
In operation 15 years, 9 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 0.0/5.0 -
Setting an appointment with someone who doesn’t know the process was frustrating. I set the appointment a week out for the repair, organized a rental and my family’s schedule that week so I could accommodate the repair. Only to find out that I wasn’t dropping my car off that day as explained by the “call center”, it was only for an estimate. That would have been nice to know. Then it took weeks of calling and follow ups to get the repair scheduled with few responses. However, once the car was dropped off, the automated communication was great and the repair was well done. I got the car back cleaned and was very satisfied. Perhaps put customers into the communication system upon the first call rather than after drop off.
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Everything generally went well! My only complaint is I was expecting for my car to be ready on a Tuesday, but I didn’t hear anything for a few days and had to call for an update. I would’ve appreciated any updates and explanations, including delays so I can plan around it. Once I did get a hold of someone, they were kind and went above and beyond in explaining why the service was taking longer than expected. They also mentioned that there were some recent changes in personnel which affected the communication.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It was a seamless experience! George at the Costa Mesa location was so helpful, keeping in touch with me and getting my car done before expected. And my car looks great! Will definitely be putting on some good reviews for you guys!
My Experience - 5.0/5.0 -
More updates on how the car was coming a long would be helpful. The last i was notified they texted that my car was going to be done friday after 4. I made arrangements to be able to do pick it up at that time. Then, today around noon i was called to say my car was ready now. I was very happy it was ready early but some prior notice would have been helpful. But most importantly it looks great. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
sorry wish I could go higher but honesty probably helps this survey more
Repair Quality - 3.5/5.0 -
they did repair the vehicle fine, it did take them a long time about 6 weeks, they got the paint color wrong, I'm sure when I take it back they will fix it, (I HOPE). the truck is mineral grey, the painted it silver, it really shows against the parts not repainted.
Customer Service - 4.5/5.0 -
nice people, that's why I'm sure they will take care of this.
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Second time no problems good job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0 -
Bumper was not painted to the corner, really no follow ups, had a flat tire and tried to blame it on us when we bought it in and he finally admitted it was their fault, tried calling with no call backs, but most likely the worst part was when taking car in, the rep repeatedly lied to us saying we had a flat tire when we bought it in, how did we drive to the shop with a flat tire? When asked about it, he took it to a friends local shop to repair and said this happens all the time, this shouldn’t happen all the time…
Customer Service - 2.0/5.0 -
Bumper was not painted to the corner, really no follow ups, had a flat tire and tried to blame it on us when we bought it in and he finally admitted it was their fault, tried calling with no call backs, but most likely the worst part was when taking car in, the rep repeatedly lied to us saying we had a flat tire when we bought it in, how did we drive to the shop with a flat tire? When asked about it, he took it to a friends local shop to repair and said this happens all the time, this shouldn’t happen all the time…
Likely to Recommend - 5.0/5.0 -
I can’t think of anything that could be improved upon.
Repair Quality - 5.0/5.0 -
David was incredibly helpful. Transparent and clear communication from the start. Regular Updates and he even dropped off the car for me. A+.
Customer Service - 5.0/5.0 -
See previous. Excellent customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
David kept me informed
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Car was completed with great detail! George was friendly and professional. Will recommend to family and friends!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
excellent work!
Customer Service - 5.0/5.0 -
Excellent work!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Crash Champions are the BEST! Great Service and Great Work!
Customer Service - 5.0/5.0 -
Everyone treats you with the upmost respect and always with a SMILE!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great final work in car repairs. Done within timing indicated.