Crash Champions #0550 Fullerton East
In operation 23 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Alex is the person who helped me out. Alex communicated very well with me to provide me with status updates. I am pleased that my vehicle was ready earlier than the expected time frame. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Alex and team did a fantastic job and really took care of my car and made the process seamless.
My Experience - 0.0/5.0 -
Worst experience. Car was not ready when I came to pick it up. They asked I return Tuesday. I did and then they said they couldnt fix it that day and to return another day. Im filing a complaint.
Likely to Recommend - 0.5/5.0 -
Zero
Repair Quality - 0.5/5.0 -
They called and said my car would be ready. When i picked up my car, we noticed my rim was still scratched. They acknowledged and said I can return so they can fix it. They told me to return on Tuesday and it would take 30 mins. I returned Tuesday and then they said they couldnt fix my rim that day and I would need to return another day and leave my car all day. This is ridiculous… do they think that our time is not valuable and we can just take time off work like nothing. I’m filing a complaint.
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks great!
Customer Service - 5.0/5.0 -
Very accommodating, good work ethic, friendly staff.
Likely to Recommend - 5.0/5.0 -
Great job
Repair Quality - 5.0/5.0 -
Mr Navarro , was polite and most importantly he explained the process of fixing the car ver well. Mr Navarro was very efficient and had great customer service. I’m very happy with the outcome.
Customer Service - 5.0/5.0 -
The car was returned on time
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would recommend to everyone
Repair Quality - 5.0/5.0 -
My car was left brand new. Very happy with the service and the employees. thank you very much.
Customer Service - 5.0/5.0 -
they were great
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Can’t thank Zuly M. enough for her professionalism regarding our cars fixture. Communicated daily and gave us clear updates. Cars looks great, would definitely refer Crash Champions.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Extremely satisfied with Crash Champions. Zuly M was very informative on the repairs and updates.
Customer Service - 5.0/5.0 -
Zuly M, was up to par with communication and was Knowledgeable of our questions
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was / am impressed with the professionalism and communication the team at Crash Champions demonstrated throughout the process of repairing my vehicle. Alex took the time to clearly explain the processes to be sure we understood. Alejandro, the receptionist, was very understanding about my availability during phone calls. This was very important to me because I am an early childhood special education teacher and my students require my full attention when they are with me. Kudos!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My car was done over a week ahead of time! I’ve been to this shop a few times for multiple vehicles and I’ve never had an issue. Everything looks and runs perfectly as it did before the accident. Alex was very informative and kept me updated about every step. You can tell this shop takes pride in making sure the customer is fully satisfied. I have never had to bring any of my cars back . Even with a lifetime warranty I’ve never had to use it! This location has excellent customer service and I am more than satisfied with the work done and service provided. Overall my car came out perfect, the customer service was 10/10 and Alex did a great job at keeping me informed.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Everything looks excellent but the paint finish has a little “orange peel’ look.
Customer Service - 5.0/5.0 -
Excellent customer service and communication.
Returned Clean
My Experience - 0.0/5.0 -
Everyone was incredibly nice, but I felt as though communication and transparency were a big issue. I don't know if it was because of technical difficulties, or just negligence, but I wish I had more accurate and honest updates on the process and state of my car. The whole process ended up being incredibly frustrating for me, and I think I would've felt better with more detailed updates on what was happening as they were happening. Also, they spelled my name wrong. Which felt like insult to injury
My Experience - 5.0/5.0 -
They were professional. The texting kept me informed and the car was ready when promised.