Crash Champions #0550 Fullerton East
In operation 23 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Extremly happy with repairs
Customer Service - 5.0/5.0 -
Kept me up to date along the repair process very informative and friendly
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was super nice and helpful!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The communication was on point and the work was done quickly. Alex did an amazing job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I had the pleasure of working with Zuly. She helped me throughout my entire process. She was fast and efficient. I would highly tow crash champions.
Likely to Recommend - 0.5/5.0 -
First of all, I apologize if I am being too blunt, but you lacked empathy, and right from the start, you weren't very friendly. I don't know if this was because I wasn't the one paying for the service—it was the company responsible for the accident—but you even told me that I would have to pay for the car rental days myself, when that was actually something that needed to be settled with the insurance adjuster or the company that hit me. Honestly, I wouldn't take my car there for repairs on my own dime; you installed used parts, and when I pointed this out, you got annoyed and added yet another charge. When the car was first brought in and you prepared the initial estimate, you should have quoted new parts from the start so that the billing would reflect the actual cost and the estimate would have been accurate.
Repair Quality - 0.5/5.0 -
First of all, I apologize if I am being too blunt, but you lacked empathy, and right from the start, you weren't very friendly. I don't know if this was because I wasn't the one paying for the service—it was the company responsible for the accident—but you even told me that I would have to pay for the car rental days myself, when that was actually something that needed to be settled with the insurance adjuster or the company that hit me. Honestly, I wouldn't take my car there for repairs on my own dime; you installed used parts, and when I pointed this out, you got annoyed and added yet another charge. When the car was first brought in and you prepared the initial estimate, you should have quoted new parts from the start so that the billing would reflect the actual cost and the estimate would have been accurate.
Customer Service - 0.5/5.0 -
First of all, I apologize if I am being too blunt, but you lacked empathy, and right from the start, you weren't very friendly. I don't know if this was because I wasn't the one paying for the service—it was the company responsible for the accident—but you even told me that I would have to pay for the car rental days myself, when that was actually something that needed to be settled with the insurance adjuster or the company that hit me. Honestly, I wouldn't take my car there for repairs on my own dime; you installed used parts, and when I pointed this out, you got annoyed and added yet another charge. When the car was first brought in and you prepared the initial estimate, you should have quoted new parts from the start so that the billing would reflect the actual cost and the estimate would have been accurate.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast. Good customer service.
Customer Service - 5.0/5.0 -
Fast. Good customer service.
Likely to Recommend - 5.0/5.0 -
Crash Champions Fullerton I can certainly recommend .
Repair Quality - 5.0/5.0 -
The repair quality appears to be excellent. The paint was matched superbly. You cannot tell the difference between the original color and the new color. Very impressed.
Customer Service - 5.0/5.0 -
Alex kept me informed every day about the progress on the vehicle, which was very reassuring and highly professional. He made himself readily available to answer any questions I had and always provided the information I needed. Alejandra and Gaby were also very helpful in getting everything set up. When I picked up our vehicle on Saturday the 21st, Gaby was able to answer more detailed questions about the repair. First thing Monday morning, Alex followed up by emailing all the photos related to the seatbelt repairs and other items I had asked about. The repairs look fantastic—the paint job is superb—and we are very grateful for the great work everyone did at Crash Champions Fullerton. Thank you so very much! You have definitely earned our trust.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was very nice!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
the car seems in good condition after the repairs
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Many thanks to Alex for keeping me updated on the progress of my car and for his assistance in transferring my belongings from the rental to my car upon completion of the repairs.
Likely to Recommend - 5.0/5.0 -
Great services.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone has a great professional attitude. My car was returned impeccable I am very impressed with the job you all did I most certainly recommend your shop for their car needs. Thank you so much. You make my life easier.
Likely to Recommend - 5.0/5.0 -
Yes I will always remember 100 % this excellent repair shop
Repair Quality - 5.0/5.0 -
I am very impressed with the quality of service and attention to details we have had
Customer Service - 5.0/5.0 -
All the staff I came on contact with treated me With respect and professionalism
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 2.0/5.0 -
Took over twe weeks to get my truck back and no loaner/rental was offered. Paint job has dripping,
Customer Service - 1.5/5.0 -
Was given a price for an out of pocket repair that went up after the initial quote.