Crash Champions #0557 Downey West
In operation 14 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great Service. Great Staff
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service from the second I walked in the door. They kept me informed each step of the way. The work was done professionally and my truck looked as good as new! Would definitely use them again and recommend them 100%
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The Volkswagen Tiguan I brought in to Crash Champions with body damage was a new one I’d owned for less than two weeks. Ernesto Rivera greeted me and we discussed needed repairs, time required to complete them, and cost. He was straightforward regarding the possibility that time and charges might exceed his estimate and he explained how that might happen. Ernesto finished by telling me, “This is a nice vehicle and it will look new again when we’re done with it.” I signed the paperwork and left the car with him. He updated me on progress as repairs were made. My Tiguan was returned to me looking new, as promised and at a cost that was very reasonable. My thanks to Ernesto Rivera and the team he represents. Honestly, his focus at the start on every aspect of dealing with my situation made me realize “This guy’s gonna get the job done,” and he did. Tom
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything went well.
Customer Service - 5.0/5.0 -
Ernesto Rivera addressed all aspects of the repair process.
Returned Clean
My Experience - 5.0/5.0 -
Great professional service.
My Experience - 5.0/5.0 -
Fernando was very thorough about the whole process of my vehicle. Loved the service.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
The vehicle was returned dirty, the new windshield had glue and stains that are hard to remove. I am used to receiving the car in much better shape. I also left a message for Fernando and I never heard back. This is not the experience I expected.
Customer Service - 3.5/5.0 -
As I stated in my last response. I called and left a message Monday and as of today I have not heard back. A repair they made was not working and I wanted to discuss it with them. My windshield fluid was left low, and I don't think they tested the work they completed.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
The didn’t do my car fix totally I still to trading my car back and still don’t have my car
Customer Service - 1.5/5.0
My Experience - 5.0/5.0 -
Repair is very well done and car looks new again job well done
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The quality of the repairs was outstanding. I highly recommend Crash Champions to anyone needing collision repairs!
Customer Service - 5.0/5.0 -
I had an excellent experience with Crash Champions from start to finish. They kept me informed throughout the repair process with regular updates, and my car was ready for pickup well ahead of the estimated completion date.
My Experience - 0.0/5.0 -
My car has some scratches that it did not have when I dropped it off ana when I brought if it up, nothing was said back. I also saw my dash cam and notice my car was taken for a drive, was taken to the McDonald's next door. I don't appreciate me being without a car while employees take my car for a drive. Lastly I took my car with full gas tank and got it with less gas. I dont understand how much gas it can waste if its just moved from area to another in the parking lot. I am really disappointed.
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
The door that was repaired seems to be okay but when you open the door there is some scratches to the paint, to the windows. My car has new scratches around the car that it didn't have before. The process took longer than they expected. I also took a look at my dash cam and my car was taken for a drive and to McDonald's. I don't appreciate being without my car and employees taking my car for a drive and to McDonald's. Lastly I took my car with full tank and got it with less gas.
Customer Service - 4.0/5.0 -
I didn't get any answers back when I told him about the new scratches on my car. He did keep me informed of updates.
My Experience - 5.0/5.0 -
Thank you very much im happy with the job
My Experience - 0.0/5.0 -
Not at all the repairs took about a month and when I went to pick up my car it had a few chipped paints that weren’t there before. Luckily I had pictures to back it up. At the end I didn’t get my car back. It’s still at the repair shop.
Likely to Recommend - 5.0/5.0 -
Im very satisfied with the service
Repair Quality - 4.5/5.0 -
Very nice personal
Customer Service - 4.5/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 2.5/5.0 -
One would trust that it's a qualified workshop and expect only original, factory parts to be used, but you use aftermarket parts, that's the problem.
Customer Service - 2.5/5.0 -
One would trust that it's a qualified workshop and expect only original, factory parts to be used, but you use aftermarket parts, that's the problem.
Likely to Recommend - 5.0/5.0
Repair Quality - 3.5/5.0 -
My tire was replaced and it should have had a 32 PSI, and when I checked it after pickup it was at 43. Over 10 PSIs over. Also a little thing, my windshield wiper fluid container was replaced and not even a little fluid was put in.
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They made the whole experience super easy. Whether it was how the payment will work, to how quick and easy it was to both schedule the drop off and pick up. I even forgot something important in the car and they were flexible enough to help me retrieve. While I’m not looking forward to getting into another accident, I would definitely come back here for car repair work. Thank you all!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very friendly, and clear on what was going to happen. Every step of the way felt nice and streamlined.
Customer Service - 5.0/5.0 -
Considerate of my time and happy to answer my questions.
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0 -
The communication was great, the time was longer than expected causing disruptions in rental car coverage
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent customer service.