Crash Champions #0175 South Pasadena

4.9 (4,074reviews)
98%
1300 Fair Oaks Ave.,  South Pasadena,  CA  91030
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In operation 12 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
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Reviews (4,074)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, professional and friendly staff, and exceptional repair work that often left vehicles looking brand new. Many highlighted the proactive and thorough communication, including regular text and phone updates throughout the repair process. A notable highlight was repairs frequently being completed ahead of schedule, with several customers expressing pleasant surprise at the quick turnaround. Customers also appreciated added touches such as vehicle cleaning and interior detailing. A few customers noted areas for improvement, including occasional delays, aftermarket parts fitment issues, and instances where proactive updates could have been more consistent. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"... collision repair, Crash Champions is the place to go. Exceptional service, excellent communication, and top-tier results. Highly recommend!" Read more
"... job overall. Surprisingly prompt customer service. Went the extra mile to make sure my car came back just right. I can't actually believe it and we will be back with ..." Read more
"Above and beyond customer service! Not only did they do a great job fixing our car, they also helped make sure the tires ..." Read more
"Patching with bondo is a lazy job and cheap work. I will never return and I will choose my shop.. Cheap ..." Read more
"Took longer than promised running up car rental. Used aftermarket parts that did not fit well, left 14+ gap in seams"
"Updates were constant. Ready early which was extremely impressive. Kind and knowledgable staff. Incredible work. Above ..." Read more
"... friendly, courteous staff who made the process very easy. I took my car in on Monday, and it was finished by Thursday. When I notified them I couldn't pick up the car because ..." Read more
"... on its progress on a very tegular basis and that it was ready before expected and the staff were attentive to my needs and were very empathetic and u stands ..." Read more
"Some delays in parts shipping."
"Took longer than promised running up car rental. Used aftermarket parts that did not fit well, left ..." Read more
"... They kept me updated throughout the repair process, answered all my questions with patience, and made everything as smooth and stress-free as possible. The quality ..." Read more
"... quick diagnosis with my car and the fact that I was kept updated on its progress on a very tegular basis and that it was ready before expected and the staff ..." Read more
"... place to fix my car. The repairs were fast and I had constant communication of the estimated completion. The staff was very nice as well." Read more
"... holiday! They said no problem! They do a very good job! They keep you updated each day!" Read more
"... a two week repair time and were exactly on time. They updated me on the progress of my car by text and phone. I really appreciated that! I didn't have to worry ..." Read more

My Experience

Here’s a natural, positive review you can leave: I had a great experience with the collision center. They did an excellent job repairing my bumper, and the finished work looks great. The staff was professional, helpful, and kept me updated throughout the process. My vehicle was returned looking clean and like new. I really appreciate the quality of the work and the great customer service. I would definitely recommend them to anyone needing collision or body repair!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was very pleased from the day I brought my car in to the day I got it fixed. One issue was the phone call I made. It was probably an AI agent, because it could not understand my unique situation. Also the AC in the waiting area was broken. But every employee I talked to was a pleasure!

My Experience

Likely to Recommend

Repair Quality

Crash Champions did a great job repairing the damage on my MB. David was great on keeping my updated on the progress of the repair.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thanks again for the great, speedy service!

My Experience

Very helpful and quick in addressing my need. Quality work and support.

Likely to Recommend

Yes I will

Repair Quality

Great job. Everyone is helpful.

Customer Service

Excellent

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Professional service, high customer service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Yes they made it a very stress free experience for me. Wonderful service.

Repair Quality

This was an excellent experience for me. Jesse was extremely communicative, professional, and kind.

Customer Service

Wonderful customer service. The lady at the front desk was kind, helpful, and she made me feel like an important client.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

No issues, done welll and and satisfied with the repair

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Am very happy with the paintwork at Crash Champions, South Pasadena. Would definitely use them again.

Customer Service

Kind friendly service.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Easy fro off keep me up dated on my car repairs. The gentleman handling my car had excellent communication

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I received excellent service from Jesse Hernandez. He kept me updated on my vehicle. I was satisfied that my vehicle was ready in a short amount of time. Thank you.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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