Crash Champions #0176 Pasadena

4.9 (4,744reviews)
96%
559 N. Fair Oaks,  Pasadena,  CA  91103
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In operation 12 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Infiniti
Jeep
Kia
Mercedes-Benz Elite
Nissan
Ram
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Reviews (4,744)

Customers say
Overall Customer Satisfaction
Customers consistently praise Crash Champions for exceptional service quality, with vehicles returned looking brand new and repairs completed to factory standards. Communication stands out as a major strength, with customers appreciating regular text updates, proactive calls, and staff who keep them informed throughout the repair process. The team demonstrates professionalism and goes above and beyond, often completing repairs ahead of schedule while maintaining high quality standards. Customers frequently mention the friendly, helpful staff who provide detailed explanations and excellent customer service. The shop's attention to detail includes cleaning and vacuuming vehicles upon completion. While most experiences are overwhelmingly positive, a few customers noted issues with incomplete repairs, communication gaps, or quality concerns that required return visits.
AI-Generated from reviews written in the last 12 months
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"Best repair experience Ive had. The car looks and rides as new, and they made every effort to ensure the ..." Read more
"... beyond to make sure everything was handled smoothly. My vehicle looks absolutely amazing — youd never know it had been damaged. I truly appreciate the care and ..." Read more
"Vehicle not yet fully repaired. Headlights problem. Shop told me they will help fix it but not calling ..." Read more
"Bad, bad bad and thats because they used a broken piece on my truck, stained my passenger seat with paint, items were not leveled, ..." Read more
"Brought my car in for minor cosmetic damage. Left with an unsafe car"
"It was ready early and I got frequent updates. Far exceeded my expectations"
"... detailed explanation of parts, process, expectations. Finished ahead of schedule and even stayed late on a Saturday for us to pick-up the car." Read more
"My car was ready so fast I wasnt even ready to receive it… true story"
"It was ready two days earlier than estimated."
"Work was completed before expected."
"Very effective, text based communication and proactive calls were all managed very professionally"
"... courteous staff, very easy to book estimate and repair, wonderful communication. Excellent customer service, far surpassed expectations. I will be referring friends!!" Read more
"They followed up and kept ongoing communication throughout the process! Excellent!!"
"Customer service with crash champions ranks a level 10 because they are quick to respond easy to communicate ..." Read more
"Great communication every step of the way via text."

My Experience

Great customer service, kept me updated on every step of the way, thank you

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I have been to Crash Champions several times and honestly cannot say enough wonderful things about them. Their whole team and entire service process is incredible.

Likely to Recommend

Repair Quality

Excellent work

Customer Service

100% recommended

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I had my car worked on before with this company. Things were fine then and are equally well now’s.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

I really appreciated the care that Matt and Tony showed for the repair and delivery of my car. And Tony being available after hours for me to pickup the car and discover it fully washed and clean was an unexpected and nice touch.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

My door know don’t stay open

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Gracias excelente servicio

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Matt and Jeanette were fantastic. The car looks like brand new and they finished very quickly. I received timely updates by text so I always knew the status. Professional, efficient & amicable. If I ever need repairs again I or if I know of anyone who does, Crash Champions Pasadena is the only choice!

Likely to Recommend

I highly recommend them. Especially the Pasadena office.

Repair Quality

Matt and Jeannette went above and beyond in providing excellent service. The repairs were finished with perfection and very quickly. They were so professional, knowledgeable and just genuine good people that I asked for a qoute for some non insurance related work. As expected, the price was very reasonable so I had it done. The car looked brand new when I picked it up. In addition, Crash Champions kept me up to date on progress every step of the way. I highly recommend them. Especially the Pasadena offce.

Customer Service

My appointment time was kept with no delays. Matt and Jeannette were professional and amicable. The process was explained thoroughly.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Thank you Tony!

Repair Quality

Did not drive it much, but all seems very good, looking good and great service

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Professional shop, friendly staff and the work is second to none.

Repair Quality

Customer Service

Always kept me up to date on the progress of the car. Everyone was professional, friendly and courteous.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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