Crash Champions #0557 Downey West

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Unfortunately I didnt see this dent in my truck when I pick it up. But it has a dent. I dont know if there a way to solve this issue

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

10 yes great work

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Very professional personal

Customer Service - 4.5/5.0 -

Fast

My Experience - 5.0/5.0 -

Gracias

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

great customer service from the start to the end

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Paint finish was so terrible It has lots of orange peel all over it has buff marks all over, if the finisher kept up he would have burnt the paint it has slight overspray on the a pillar and rear door can see the masking marks paint was not matched either bumper looks more dark than the hood and fender look like painter did not mix the paint the same way all across each fill up or same amount of coats each panel i do have lots of knowledge on autobody my self, I need my car reworked asap

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Paint quality is real bad has fish eye and orange peel aside of all the buff marks and oversparay also has marks shadow marks caused from the overspray on the masking area and the color match is not the best either

Customer Service - 4.0/5.0 -

Customer service was great just the person incharge of returning my vehicle could have seen all the blemishes at vehicle release, I dont believe he missed all or most blemishes

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Professional And fast

Customer Service - 5.0/5.0 -

Great communication

My Experience - 5.0/5.0 -

From beginning to end, the process of getting my car looked at, repaired, and working with my insurance was fantastic. For many, this can be a stressful time, I was fortunate enough to experience a sense of ease while my car was getting repaired. The communication and follow up I received from Abraham was clear, concise and timely. Definitely a professional it was a pleasure getting my vehicle serviced by him as his understanding of the repair process was extremely informative. I’d also like to thank Heidi for her professionalism and communication while explaining certain aspects of my repair and making sure I understood the warranty I had after repair. Overall, I had a great experience, I’d recommend this business to everyone.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I have taken my vehicle in for repairs twice already and I can honestly say that Crash Champions did not disappoint the first time and they did not disappoint this second time around. I appreciated the ease of the entire process. Great customer service, good quality work, and most importantly I got my car back days sooner than expected. Special thanks to Abe for the daily updates and for doing his best to have the car ready sooner without sacrificing quality. I was happy and relieved to have my car back just in time for work. Much appreciated!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The repaired area looks like new!

Customer Service - 5.0/5.0 -

Personnel was polite and efficient. They make the entire experience seem effortless. They take care of everything which I appreciate under stressful circumstances.

My Experience - 5.0/5.0 -

Estoy muy satisfecho del trabajo que me isieron y la amabilidad del personal que me atendió son muy profesionales y estoy muy contento y muchas gracias por todo

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Abe was great. Kept me informed the entire time.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0 -

I don’t usually leave reviews, but this experience was bad enough that people need to be warned. I brought my car in for what should have been a straightforward front bumper repair a job that typically takes anywhere from a couple of days to about a week at most, depending on parts and paint. Somehow, this shop managed to drag it out for over a month. The biggest issue wasn’t even the delay it was the complete lack of honesty and communication. I was given a pickup date five separate times, and every single time, they waited until the day I was supposed to pick up the car to suddenly push the date back again. No advance notice, no transparency just last-minute excuses. Trying to get updates was just as frustrating. Nearly every time I called, I was told someone would “call me back.” Those calls never came. I constantly had to chase them down just to get basic information about my own vehicle. At a certain point, it stops being about delays and starts being about disrespect for your customer’s time and trust. If there were real issues, they should have been communicated clearly and early not hidden behind repeated last minute delays and ignored callbacks. Save yourself the headache and go somewhere that values communication, accountability, and basic professionalism.

My Experience - 5.0/5.0 -

Good customer service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good customer service

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Everyone was very polite.

Returned Clean

Likely to Recommend - 5.0/5.0 -

On the overall the experience was excellent. From the initial inspection of damages, paperwork, update of estimate on the website and final pick up everyone was courteous, professional and knowledgeable. I was very pleased with work completed. Thank you to all who assisted in the whole process

Repair Quality - 5.0/5.0 -

Very satisfied and happy. I appreciated the daily text messages regarding the progress of the work although I wasn't sure why the extended days were due to until I called to find out. Perhaps follow up when a delay occurs would be beneficial. 😊

Customer Service - 5.0/5.0 -

Heidi was very helpful as was Ernesto. I appreciated their time in explaining a few things I was not sure of.

My Experience - 5.0/5.0 -

Abraham Madrid was professional, thoughtful, and helpful. Yes, I will highly recommend others. Respectfully Submitted. Mr. G. Saunders

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Overall, great customer service and body repair work performed. Respectfully Submitted Mr. G. Saunders

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0 -

Need to have process to provide feedback to customer and follow up with insurance

Repair Quality - 4.0/5.0 -

There were delays from both Tesla and Crash Champions

Customer Service - 5.0/5.0 -

The customer service is easily accesible.

Returned Clean