Crash Champions #0557 Downey West
In operation 14 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
I'm satisfied with the repairs on my car. I'm was impressed with the daily text updates that I was getting.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very excellent customer service.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
the staff were all very friendly, i would recommend fire stone auto body for interior cleaning and a car wash but not for any kind of body work. im the kind of person who likes leaving a vehicle in the shop and and does not want to return for unsatisfactory work. im sorry for any rude comment, i personally would return because i liked how eveything was handled professional including the paper work, i just wasnt satisfied with the over all results of the work performed on my vehicle. its embarrasing taking the truck to work when my co workers know the vehicle just came out of the shop and them asking me if i am satisfied with the work done on my truck with a concerned look on their faces because they know how much money i spent. i do love the life time warranty i received from the shop, the only problem is i dont live around the corner from firestone autobody. i live in huntington park and i dont have anybody to give me a ride to downey from my home if i were to drop the truck off at firestone auto body. if i did live within walking distance from the shop or if i had a ride to downey i would definetly take advantage of the warranty, but that isnt the case. i think i will just leave the truck how it is, im sure firestone auto body did its best installing my bumper and have my doubts they can reinstall it correctly. im sorry again for all the bad feed back but i had to express how i felt about the poor work on my truck
Repair Quality - 2.5/5.0 -
i went to get a new bumper installed but who ever installed it left it uneven. i didnt notice it until i drove home but i was to tired to drive back an complaint. its very obvious who ever installed my bumper needs more experience. i know i have a life time warranty on the work that was done, but firestone auto body had my truck for almost two weeks and im not sure i want to deal with the hassle of riding the bus back home and to the body shop. im glad i have a new bumper but dissapointed that it was installed incorrectly. im a very busy man, i usualy work all of my off days and dont know if i want to drive all the way back to firestone autobody just to be dissapointed again by some comment like its just my imagination the bumper is installed unevenly when its obvious who ever did the work on my truck isnt a profesional.
Customer Service - 5.0/5.0 -
every one was friendly, im sure my bumper being installed incorrectly was just lack of experience
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
Wheel issue that hasn't been resolved
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
left a problem on the car that didnt have went i brought it in
Customer Service - 5.0/5.0 -
great customer service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent and fast service. They keep you updated with daily text messages. Very professional customer service from Richard and all the people who helped get my car ready. my car looks to be in perfect conditions after the crash. They give complementary car detail that makes your car look brand new. Will definitely recommend to everyone.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
excellent customer service from Richard
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Richard was very helpful and professional