Crash Champions #0564 Milwaukee Ave
In operation 5 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great place
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks great! The work was completed prior the promised date.
Customer Service - 4.0/5.0 -
Initially the individual that greeted me and began checking me in was not clear with her direction, which had me confused and concerned if the work would be good.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0 -
Jeni and Cindy were amazing!
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 3.0/5.0
My Experience - 0.0/5.0 -
They unplugged everything in my car from my air freshener to my dash-cam. I do not think that was necessary considering that the damage was to the front bumper. I do not see what that has to do with the interior of my car in areas that are not near the damaged area. Additionally, they had my correct phone number because I kept receiving text updates on my car. However, when my car was ready, they called MY MOM (773-960-8695). I am not sure why they called her. The car is in my name and was never in her name. My mom had nothing to do with this situation. It was a lot of miscommunication and seemed to take longer than expected.
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 1.5/5.0 -
The repairs weren't done very well. I am constantly having to push the parts that were replaced back into place. Those parts keep disconnecting.
Customer Service - 3.0/5.0 -
The people were always nice to me
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
They painted the grill panel on the damaged side, but didn’t ask or inform about how this would leave the bumper looking uneven. I understand Geico only covers repairs, but they should have offered something to complete the service, as I would happily pay for the bumper to not look faded on only one grill panel. I showed this to them and they said they would send an email about a follow up, but never did. Now I have a two colored bumper and am quite dissatisfied.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I had several things on my car that were not fixed.
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0 -
Several things were not fixed that I asked to be fixed
Customer Service - 3.5/5.0 -
My service representative said he would get back to me but he never did
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
This was not a good experience. It has been 5 weeks and my repair is not 100percent done. I still have not received my Audi emblems for my cars . The repair of the bumper is not of great satisfaction if honest. I was told my Audi part would be driven to me and installed this week and this location has not contacted me even after repeated attempts to contact them. I understand things take time but then why send me and email Indicating the repair is complete ? I will be attempting to contact corporate and Progressive insurance complaint process if I don’t not have my repairs completed or some does not contact me please . Part is one I have receipt for needs to be delivered and installed. Email [email protected]. Thank you for your time .
Customer Service - 0.5/5.0 -
No follow up were had . I had to call every time to get a status. Still don’t know where my parts are. You should not send a customer service survey if the repair is not Complete
Returned Clean
My Experience - 5.0/5.0 -
Excellent work. Encompass quoted for repair of bumper. Danny informed me the bumper needed to be replaced, and it was replaced. I was particularly impressed with your “front desk person”. Straight answers always!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Impressed with your receptionist. She was efficient in giving me all the information necessary. Impressed with Danny. He explained precisely what was to be done.