Crash Champions #0132 Lincolnwood
In operation 12 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repairs were done perfectly. The staff was honest and helpful and explained everything well, they were truly professional and bent over backwards to satisfy the client. We love them
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The back inside of our car was left with white specks of dust all over it.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0 -
The major parts were fixed. Communication was poor, and how my car was returned to me was very poor.
Repair Quality - 2.5/5.0 -
The major things were fine, but my car was retuned to me with scratches inside of it by my battery and gear shift, and what looked like oil sludge on my door handle and around it. The car seemed to have been rushed out.
Customer Service - 2.0/5.0 -
I called 3 weeks into the repair to make sure the car would be done on time. I was told it would be, but it wasn’t even close to being done within the established 4-week timeframe. It took an additional 3 weeks. I was told on numerous occasions that I would get an update by the end of the day or first thing in the morning, but I never received those calls. I had to chase them constantly for updates, only to be met with empty promises. I would welcome straightforward communication about the estimated delivery time rather than empty promises.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Satisfied
Repair Quality - 5.0/5.0 -
Good job
Customer Service - 5.0/5.0 -
Good
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was always updated about delays in completing the repairs
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Great service, great communication, very happy with the work. My only complaint is that it took 5 weeks when it was supposed to take 2 or 3.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Staff was very good and efficient. I was kept regularly informed about the progress of the repair. Very convenient their working relationship with Enterprise car rental.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service Tony kept me updated on the progress
Customer Service - 5.0/5.0 -
Tony kept me regularly updated
My Experience - 5.0/5.0 -
The staff was great and my car looks great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff was great and my car looks terrific
Customer Service - 5.0/5.0 -
Always informative and helpful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My car door looks great and the match is great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
It took a long time to get the car, over 1 month
Customer Service - 4.0/5.0
Likely to Recommend - 4.5/5.0 -
Its better than go to the Chicago repair shops.
Repair Quality - 5.0/5.0 -
Great customer service. There was a crack on my wind shield and they were quick to fix it. I would have liked to take more of time to inspect.
Customer Service - 5.0/5.0 -
Amazing, the reception guy was great. I know their job is to get folks in and out but I wished I was given more time to inspect my car.
Returned Clean
Likely to Recommend - 0.5/5.0 -
At this point not at all.
Repair Quality - 2.5/5.0 -
It took too long for parts. A month to get an airbag another 2 weeks to get bolts. This process was very costly to me. Had I known I would have had the window repaired and drive my vehicle until Crash Champions were ready.
Customer Service - 3.5/5.0 -
Edwin was professional and empathetic to my situation.