Crash Champions #0603 Caldwell
In operation 27 years, 5 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0 -
My car was repaired just fine, however, the locksmith Crash Champions called to unlock my car that they locked the keys in when I went to pick up my vehicle scratched the outside of my window. Very disappointing : (
Customer Service - 4.0/5.0 -
I informed the office I had covid prior to picking up my vehicle and I wanted a no contact pickup so I didn't spread covid to anyone. So I paid over the phone. The office lady came out to my rental car with no mask on to ask me if I had an extra set of car keys because they locked my keys in my car when she knew because I had informed her I had covid. I had a mask on in my vehicle, but being an ICU nurse I know how fast it can spread and how lethal it can be for some people to get.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Great communication
Customer Service - 5.0/5.0 -
Great communication. Explained the process and no surprises.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
Paint job looks great! However, the bumper retaining clips were not repaired as discussed/requested. It was a surprise to me after paying for the repairs when picking up the vehicle that the bumper retaining clips were not repaired. For the 19 days the vehicle was in the shop, it was never communicated to me that the bumper retaining clips parts availability issue and that the requested repair was not going to be performed.
Customer Service - 3.5/5.0 -
Paint job looks great! However, the bumper retaining clips were not repaired as discussed/requested. It was a surprise to me after paying for the repairs when picking up the vehicle that the bumper retaining clips were not repaired. For the 19 days the vehicle was in the shop, it was never communicated to me that the bumper retaining clips parts availability issue and that the requested repair was not going to be performed.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They kept saying informed, worked with our insurance company for all the money, and did great work. As important,after we picked up our car there were a few minor things that needed done and they addressed them quickly and professionally
Customer Service - 5.0/5.0 -
Great customer service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Dave, did a great job keeping me informed on our car and he replied quickly to any questions I had. It was easy getting a hold of him either by phone or by email. He made a stressful situation easier to deal with and I really appreciate all his help.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Being new to the area, I did not have any knowledge of local shops. However, after visiting two other shops, the positive & professional response I received from David and the staff at CC prompted me to select them for repairs (despite it not being a 'preferred' shop with my insurance). I'm very happy with my decision & will not hesitate to recommend CC.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast turnaround, good quality work
Customer Service - 5.0/5.0 -
Always picked up phone right away
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Very friendly and very professional so grateful I went there with my vehicle.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They got us in and out in a timely manner. They communicated through the whole process.