Crash Champions #0627 Thornton Pearl
In operation 26 years, 5 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They took the time to ensure the job was completed with out any errors
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I appreciate how Destiny kept me informed every day about the status of my vehicle. Repairs look great!
Likely to Recommend - 5.0/5.0 -
I would absolutely use their services again
Repair Quality - 5.0/5.0 -
They did a great job repairing the damaged areas, had good customer service in-person, and kept me updated on the status of the repairs.
Customer Service - 5.0/5.0 -
They were communicative and friendly. They answered all my questions and kept me updated
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Poor customer service, poor quality of repairs
Customer Service - 0.5/5.0
My Experience - 5.0/5.0 -
Amazing ! Customer service like the service I got from Crash Champions is hard to find . They did what they said they would do, communicated with me throughout the process and finished the job early . I will tell people about them. And will use them again if I need to Thank you !!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great job—highly recommend them!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
We are pleased this time working with you. The communication updates were great.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Your customer service was outstanding. Your car repair looks great. Destiny keep us informed through the whole process we appreciated that very much.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great customer service. Excellent communication. Timely. Professional, Quality work... highly recommend
Likely to Recommend - 4.5/5.0 -
Great customer service support and technician. All was very friendly.
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
These take a very long time to fix.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great costumer service.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 2.5/5.0 -
The door that was replaced new looks amazing but the one they tried to repair you can see the Bondo you can see where they try to blend it in. It just looks tacky.
Customer Service - 4.5/5.0 -
The nine is only because customer service of the ladies upfront. I would’ve given a 10 if the quality of work was there.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Very good service
Customer Service - 5.0/5.0 -
Very good communication
Returned Clean
Likely to Recommend - 3.5/5.0 -
Didnt leave the inside of my truck in good condition ruined the whole process really
Repair Quality - 3.5/5.0 -
Although the outside repairs to my vehicle looked beautiful upon pickup and the ladies at front desk very helpful and kind, I was deeply dissapointed and frustrated to see the condition of the inside of my truck. All my belongings shoved onto the ground, dust handprints footprints smudges everywhere in the backseat some footprints on my belongings on the floor, debris and peices of plastic covered my backseats and screws laying around seats and cup holders. Did not appear the inside of my truck was treated with care and nobody bothered to clean up any of the mess from the construction or repairs..... Did not like having to go clean and wipe down the whole inside of my truck and clean seats after paying for a repair.
Customer Service - 5.0/5.0 -
Ladies at front desk were kind helpful and checked in with me about repairs