Crash Champions #0627 Thornton Pearl
In operation 26 years, 5 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair itself was done really well, the hood does have a discoloration. But overall everything was done very well!
Customer Service - 3.0/5.0 -
It was fine, wouldn't say anything outstanding but it was ok! Towards rhe end of my repair, the GM helped me out and she was fantastic! She was super friendly and easy to talk to. She also helped with a last minute repair, she said the wiring harness for my headlights needed to be replaced for safety reasons. Even though they could've just put the old one on and I probably wouldn't have known the difference she took the time to get it replaced which I really appreciated!
Returned Clean
My Experience - 5.0/5.0 -
I appreciate how Destiny kept me informed every day about the status of my vehicle. Repairs look great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They took the time to ensure the job was completed with out any errors
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I would absolutely use their services again
Repair Quality - 5.0/5.0 -
They did a great job repairing the damaged areas, had good customer service in-person, and kept me updated on the status of the repairs.
Customer Service - 5.0/5.0 -
They were communicative and friendly. They answered all my questions and kept me updated
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Poor customer service, poor quality of repairs
Customer Service - 0.5/5.0
My Experience - 5.0/5.0 -
Amazing ! Customer service like the service I got from Crash Champions is hard to find . They did what they said they would do, communicated with me throughout the process and finished the job early . I will tell people about them. And will use them again if I need to Thank you !!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great job—highly recommend them!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
We are pleased this time working with you. The communication updates were great.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Your customer service was outstanding. Your car repair looks great. Destiny keep us informed through the whole process we appreciated that very much.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great customer service. Excellent communication. Timely. Professional, Quality work... highly recommend
Likely to Recommend - 4.5/5.0 -
Great customer service support and technician. All was very friendly.
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
These take a very long time to fix.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great costumer service.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 2.5/5.0 -
The door that was replaced new looks amazing but the one they tried to repair you can see the Bondo you can see where they try to blend it in. It just looks tacky.
Customer Service - 4.5/5.0 -
The nine is only because customer service of the ladies upfront. I would’ve given a 10 if the quality of work was there.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Very good service
Customer Service - 5.0/5.0 -
Very good communication