Crash Champions #0627 Thornton Pearl
In operation 26 years, 5 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was very impressed with the quality and the vastness that you got the truck done three days prior to his date can't complain thank you I will see you guys again if I have any more problems in my truck body wise thank you talk to you guys later bye
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 3.0/5.0 -
Ana was very helpful but whomever “fixed” my bumper didn’t do it correctly. There is a big gap. Now I have to take it back so they can fix it.
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Thank you for keeping me informed of what was going on with my car. I'm happy with the repairs. I'll be sure to recommend your shop in the future. Again, thank you! Rebecca
Likely to Recommend - 5.0/5.0 -
I already have
Repair Quality - 5.0/5.0 -
They had to find a new door. I was satisfied with the whole process.
Customer Service - 5.0/5.0 -
They were awesome. They kept me informed and let me know what any hold ups there were.
Likely to Recommend - 0.5/5.0 -
I’m telling everyone not to come to this joke of a shop.
Repair Quality - 0.5/5.0 -
This is the worst place I’ve ever been to. The employees have no idea on what they are talking about CLEARLY!!! I’ve had my car in the shop for OVER 2 months for a SUNROOF!!! I’ve had delays on delays non stop. And countless of people who have no idea on what they are talking about. Employees have the WORST attitude on hand especially Ana! She called me an ungrateful client for being frustrated that I haven’t had my car over 2+ months. The day I went to pick up I let her know that they left some wires and she told me it was a my car issue. ( keep in mind they took these wires out while fixing the sunroof. Not an issue on the car people!!)She clearly doesn’t know anything about what a car is and how it functions. I had to speak to a general manager Stephanie who was WAY more helpful than my whole experience of being there, she told me that it was an issue on THEIR hand and not a manufacturing issue. THANK YOU! After I got my car back there was sunroof glass SCATTERED EVERYWHERE!!! Managed to even get a cut trying to clean all the glass peices they left scattered on seats, under seats, EVEN IN MY TRUNK!Overall this shop is horrible and employees including too! Please use this review wisely and do better on your shop/ employees. Never will I recommend anyone to this shop and I won’t even be coming back to fix the issue that THEY caused on my car. Thanks
Customer Service - 0.5/5.0 -
Costumer service was horrible, Ana called me an ungrateful client for being frustrated that I haven’t had my car in for 2 plus months. She also tried telling me an issue that they caused was my car issue. This girl has no idea what she’s talking about. Worst costumer service I’ve EVER had.
My Experience - 5.0/5.0 -
Your team was amazing! Great customer , everyone was friendly and helpful. Thank you
My Experience - 5.0/5.0 -
The repair itself was completely satisfactory as well as how fast it was done. Office staff was so helpful when it came to explaining the repair process and helping with getting the rental. Thank you so much and I will always recommend you first!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you for the quick, efficient and helpful quality of your work. I would also like to commend your office staff for their help in securing the rental.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everything with this claim went like clockwork. AAA was efficient and fast-the repair business was fast and no issues-as was the car rental. Having been rear ended was a an unexpected Hassel but everyone made it not so bad:)
My Experience - 5.0/5.0 -
Service was unbelievable. The entire staff was great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were great from when I went in very communicative not a day went by that I didn’t know what was going on with my car. Destiny was my go too. She was great thank you guys. My car looks great.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent communication and service.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Ana was very friendly and helpful. Communication was clear and the service was fast.
My Experience - 5.0/5.0 -
Great work, great communication and done in timeframe promised.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very friendly staff and technicians did an amazing job
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They did a great job can’t even tell that my car was hit I’m definitely a happy camper
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
People were friendly, work was quick and reasonable. Great experience overall!
Customer Service - 5.0/5.0 -
People were friendly, work was quick and reasonable. Great experience overall!
Returned Clean
My Experience - 5.0/5.0 -
Excelente servicio!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everything was very easy and smooth. They were very good with updates
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Ana was so very helpful especially with the situation with the insurance company. But she got everything all figured and my car looks just as amazing as when I first got it. Thank you so much