Crash Champions #0627 Thornton Pearl
In operation 26 years, 5 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great communication throughout.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Anna was always helpful.
Returned Clean
My Experience - 5.0/5.0 -
Everyone was so awesome and communicated great! They got my car fixed and it looks brand new again thank you guys
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Truck looked brand new and even clean the inside, very much appreciated and will return if anything else! Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Truck looked brand new and even clean the inside, highly recommend
Customer Service - 5.0/5.0 -
Very helpful, went above and beyond
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Inside of the door was not color matched it was left navy blue. Molding on rear door looks like it is coming off. Interior weather strip not replaced correctly. Mileage in on paperwork states 124,112 but does not have an out mileage but the truck was at 124,953 when picked up. Why would they have put over 800 miles??
Likely to Recommend - 0.5/5.0 -
incompetent and dishonest
Repair Quality - 2.0/5.0 -
We were not made hole in this situation. There are parts missing from the car that were present when it was stolen. The radio/media screen worked prior to the theft. It doesn't work now and this company took no responsibility to fix it. The insurance company is a joke also. After paying thousands of dollars to insure this vehicle we now have problems we didn't have before. UNPROFESIONAL
Customer Service - 1.0/5.0 -
I was told the parts were discontinued. I called the dealership and they have ordered them for me. INCOMPETANT
Likely to Recommend - 5.0/5.0 -
Work well through the whole process
Repair Quality - 5.0/5.0 -
The team kept well updated my car was finished on schedule.
Customer Service - 5.0/5.0 -
Good commination
My Experience - 5.0/5.0 -
Crash Champions did an awesome job on my van. I give them 5 stars Thank you so much.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did everything perfectly, and when some polish was visible, they took care of it as well
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was very professional and friendly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I had excellent service from start to finish at Crash Champions. Everything was taken care of with my insurance, rental car, and the repairs were done early. They returned my vehicle in pristine detailed condition. I would highly recommend this business to anyone in the future. 10/10
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent top notch service
Customer Service - 5.0/5.0 -
Excellent top notch service
My Experience - 5.0/5.0 -
Destiny was so informative and kept me updated always 😊
Likely to Recommend - 5.0/5.0 -
Great customer service
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Thank you Destiny ☺️