Crash Champions #0627 Thornton Pearl
In operation 26 years, 5 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Destiny was so informative and kept me updated always 😊
Likely to Recommend - 5.0/5.0 -
Great customer service
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Thank you Destiny ☺️
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Both front desk ladies helped me out a lot! I believe Denise and Mel are their names they are wonderful!
My Experience - 5.0/5.0 -
Destiny, our contact at Crash Champions, did a wonderful job of evaluating the damage to our Jeep and keeping us up to date on the progress of the repairs. The folks in the shop did a super job of both getting the repairs done in a timely manner, 4 days ahead of schedule, and making our Jeep look great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Destiny, our contact person, did a great job assessing the damage and keeping us up to date on the progress of the repairs. The folks in the shop did a great job on getting the repairs done in a timely manner, done 4 days early, and the work looks good.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0 -
Only one light was changed and now the lights look different from each other.
Customer Service - 2.0/5.0
My Experience - 5.0/5.0 -
Great communication and great work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
We had a great experience with Crash Champions. Anna was great with communication and the repairs were done quickly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repairs were done well and quickly.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Crash Champions is a 5 start in my book! Destiny kept me informed from day one and when everything was finalized. The repairs on my car look great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job, tomorrow will be a full week with my car back and had to have a unexpected 4 hour drive and everything looks and works good.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It took much longer than originally expected, but Ana was such a great communicator and kept me informed ahead of time. Thanks Ana!
Customer Service - 5.0/5.0 -
Ana was very communicative and kind!
My Experience - 5.0/5.0 -
The ladies in the office were all very nice and their customer service was top tier. My car looks amazing! The mechanics did an excellent job! You all made it very easy for me and the service was faster than expected. Very very satisfied. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
100% satisfied with the customer service and the work done on my car. It looks amazing!
Customer Service - 5.0/5.0 -
Best customer service!
My Experience - 5.0/5.0 -
I really appreciated Destiny’s updates. The work was completed quickly. Thanks for getting my car back to me!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0
Customer Service - 2.0/5.0
My Experience - 0.0/5.0 -
It was alright but took too long and there weren’t able to clean the car good
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0 -
Terrible customer service I asked for a name and later found out I was given a fake one. Also did not receive my vehicle how I had dropped it off , they towed my vehicle to my home with a broken part that I had just replaced
Likely to Recommend - 5.0/5.0 -
Very pleased
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
I only spoke to 3 people and they were pleasant and professional
My Experience - 5.0/5.0 -
Ray was awesome and then a new girl started two days ago. She was very sweet very kind because all of the other girls very rude I guess Rudy started my car. I guess he no longer works there so Ray took over. It did take a long time for them to finish my car exactly one month. I was thankful for Ray to get my car finished and looking good, so I appreciate him.
Likely to Recommend - 2.5/5.0 -
And you know what I don’t even wanna say Ray did an awesome job. He had to take over because Rudy no longer works there. I don’t know what happened and Ray had to go in and make everything right so I appreciate him. You know he was awesome, but the rest of those girls that work there they are so rude except for this one girl she took me outside. She was going over stuff with me. She’s a new girl. She’d only been there aAnd you know what I don’t even wanna say Ray did an awesome job. He had to take over because Rudy no longer works there. I don’t know what happened and Ray had to go in and make everything right so I appreciate him. You know he was awesome, but the rest of those girls that work there they are so rude except for this one girl she took me outside. She was going over stuff with me. She’s a new girl. She’d only been there a couple days. Raymond would know her name she was very sweet, but all those other girls they are rude.
Repair Quality - 2.5/5.0 -
Well, basically I don’t even know what they really did. I didn’t see pictures or parts or anything like that. I just know my car was there for a month from looking at it from my eye. It’s all right.
Customer Service - 2.5/5.0 -
Like I said, I don’t know. I didn’t see the parts they were replaced. I didn’t see any internal damage. They didn’t show me anything.
My Experience - 5.0/5.0 -
They kept me updated throughout the process and ensured me if anything happens after leaving the lot they would fix it for me!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I actually have cards and pens I am leaving at my own job to recommend their establishment.
Repair Quality - 5.0/5.0 -
It is like there was never any damage at all. Great work!
Customer Service - 5.0/5.0 -
Destiny and Meli were absolutely a delight and very helpful throughout the whole process. Such exceptional customer service skills 💯