Crash Champions #0627 Thornton Pearl
In operation 26 years, 5 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks great, definitely would get work done again by these guys
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication and great finished work
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Service and communication was great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The process to get my car repaired was very simple. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0 -
Repairs look good as well as a nice matched paint job
Customer Service - 5.0/5.0 -
Was informed the whole process
Likely to Recommend - 0.5/5.0 -
I would be embarrassed to refer a friend here.
Repair Quality - 1.5/5.0 -
Timeline was continuously extended without communication. I had to call on several occasions to get an update because I was not contacted first. My repair took ~1 month, meaning that my rental car expired and I had to pay out of pocket. If I have another accident, I will not have any rental car coverage.
Customer Service - 0.5/5.0 -
What customer service?
My Experience - 5.0/5.0 -
Exelente atención en la recepcion y también exelente trabajo en la camioneta Gracias por su trabajo
My Experience - 5.0/5.0 -
Looks great 🌻😄
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 1.5/5.0 -
There was one woman I talked to several times over the course of the repair. She was extremely rude over the phone. She told me my vehicle was done when it wasn't, she hung up the phone abruptly, unhelpful and seemed annoyed to be doing her job.
My Experience - 5.0/5.0 -
The people at the front desk at the Thornton location, as well as the estimator were all great. They kept me informed of what was happening with my vehicle repair and it was done sooner than expected. I highly recommend the location on pearl to anyone that needs a repair.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
The repairs took way longer than promised. The window tint does not match. I had to purchase a battery to take car off the lot.
Customer Service - 0.5/5.0 -
Most times I waited for a return call when asking questions about when vehicle will be ready.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Taylor Ryan answers all the questions I have for the vehicle and he always call me back
Customer Service - 4.5/5.0 -
That person on the front desk was little rude on the begging but she was more professional in my second visit
My Experience - 5.0/5.0 -
My car looks fantastic! You all did a great job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Muchas gracias por el excelente trabajo realizado en mi Nissan roge, desde el primer dia muy buen servicio al cliente, me dieron seguimiento en todo el proceso de la reparación en lo personal los recomendaria son muy profesionales
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great costumer service. Everyone was friendly. Great work.