Crash Champions #0627 Thornton Pearl
In operation 26 years, 5 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 0.0/5.0 -
After getting my Camaro home and looking at it under the light. This place totally disrespected my car my intelligence and has no place being open for business. My hood they removed was aluminum and was replaced with plastic look alike. The ceramic coating that was supposedly applied by outside vendor was not applied on replaced areas of car as charged for in bill. Tomorrow I will be taking my 2018 to the dealer to have thourough inspected and a full report on the rebuild of my 2018 Chevy Camaro 2ss
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Communication was bad from the start, I was told I would get updates every couple days, I didn't hear anything for almost 2 weeks. Turns out you guys were calling the wrong phone number, even though I gave my cell number upon dropping off the vehicle. I was hopeful the vehicle would take less than the 2 week average based on the very minor aesthetic damage, ended up taking almost a month. The last week until I recovered the vehicle the updates were "nearing completion. " This information doesnt tell me anything, seems like you guys were taking your time getting my vehicle back to me. I'm not recommending you guys for future service needed.
Customer Service - 1.5/5.0 -
Communication sucked throughout the process, but face-to-face you guys seemed courteous.
My Experience - 0.0/5.0 -
Labor and parts cost were charged for “RT wheel pong pad rear” (I think that’s what my handler was pointing at as work line item), but no new parts were installed. When I pointed out the discrepancy, the handler didn’t have good explanation. According to her; she initially ordered after-market part for it, when the aftermarket part didn’t work (no reason given on why or what), she was going to order oem part from Stevenson Toyota dealership. She didn’t explain why she came up with the explanation after I pointed out the error, rather than being honest and explain the situation proactively. She went further with “I will order the part and call you when it is here; oh and you won’t be charged twice”. There was no apology issued on the error. I lost trust on the shop. I won’t be surprised if other excuses were made and no further repair is made; which (mind you) is already charged for. Also- what other line items are added which were fantom?
Likely to Recommend - 0.5/5.0 -
I lost confidence on the shop. I wouldn’t recommend anyone to go there.
Repair Quality - 1.5/5.0 -
NOT SATISFIED. Ripped off a part that is charged but unrepaired.
Customer Service - 1.5/5.0 -
I am less satisfied than since my last review. From last review: I am charged for a real passenger side molding, which was not replaced. I was told, a replacement OEM part is ordered from Stevenson Toyota and I will get a call as soon as it is ready When I contacted the store few days later for status check, I was told that GM needed to get involved in the issue and I would be contacted when that happened. It has been over a week and I am neither asked to bring in the vehicle for the fix I already paid, nor was I notified of any other decision. I have no idea what is going on or what else will happen. Worst customer service, and I felt like I was ripped off!!!
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone I spoke to was so nice and listened intently to me, and they took great care of my car! The repair time was super quick and they even did a small repair on my front bumper for me, which I appreciate immensely. I will definitely be back here for any car issues I have in the future!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff was so amazing!
Customer Service - 5.0/5.0 -
I can’t say enough about Mellie and Francesca! (apologies for the misspelling) They walked me through every step of having my vehicle repaired and always made me feel understood. These two are top of their game and will help walk-in customers become forever customers like me. Thanks ladies!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Melissa had great costumer service. The whole team was great to deal with
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Awesome!!!
Likely to Recommend - 5.0/5.0 -
Awesome
Repair Quality - 5.0/5.0 -
Awesome 🙏
Customer Service - 5.0/5.0 -
Awesome 🙏
Likely to Recommend - 5.0/5.0 -
i will be recommending them every chance i get.
Repair Quality - 5.0/5.0 -
I am very happy with Crash Champions, from the minute i walked in the staff was fantastic. They did an amazing job on fixing my truck. i recommend this place 100% and i will use them in the future.
Customer Service - 5.0/5.0 -
They made me feel welcomed and very accommodating to my needs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did awesome wonderful job!! Hands down to this team!!!
Customer Service - 5.0/5.0 -
Great service 👏 👍 👌!!
My Experience - 0.0/5.0 -
Read my yelp review. Y’all didn’t listen when I said my car was wobbly after being pushed into the curb. It’s still wobbly. There are still scratches on the driver side rear bumper. Y’all didn’t seem to care. Destiny didn’t really communicate throughout the process. Very discouraging. Having the insurance company send me elsewhere since I don’t feel valued there. Biggest disappointment and it’s not my first time using you guys.
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0
Customer Service - 1.5/5.0
My Experience - 5.0/5.0 -
Very professional and kept me updated throughout as well as finished the repair quickly. Francesca was great. Thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very professional and Francesca was great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Looks like you all did a good job repairing my son's jeep. Thanks for doing so in a timely manner.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Employees are very friendly , helpful and professional. The work on my car was great and it was done in a timely manner. Thank you
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
This is please.I don't recommend nobody to bring his car two fixed because you work it's nasty