Crash Champions #0645 Akron Albrecht

4.9 (1,305reviews)
99%
2780 Albrecht Avenue,  Akron,  OH  44312
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In operation 26 years, 5 years at this location.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda
I-Car
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Email

Reviews (1,305)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The professionalism and friendliness of the staff were frequently highlighted, with customers appreciating the welcoming and courteous atmosphere. Timely service was a standout strength, as numerous customers noted their vehicles were completed ahead of schedule. Regular updates and transparent communication throughout the repair process were also widely appreciated, giving customers peace of mind. A few customers pointed out areas for improvement directly from their experiences, including occasional incomplete repairs, unexpected damage noted upon vehicle return, and in isolated cases, a lack of proactive communication regarding repair timelines or shop capacity.
AI-Generated from reviews written in the last 12 months
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"... communicative, and kept me updated every step of the way. They did an outstanding job—the car looks fantastic, drives perfectly, and the paint match is spot-on. ..." Read more
"... incredible job on my Mercedes Benz e400 e4matic wagon. They went above and beyond on repairs completed." Read more
"Quality work! Above and beyond!!"
"Treated me like family or a friend. They were very transparent and trustworthy, I highly recommend their services! ..." Read more
"Perfect repair, good responsive people and service, on time as scheduled. All shops should model this customer ..." Read more
"My vehicle was ready 2 days ahead of time. So nice to get my vehicle back early."
"... Reached out to me throughout the process and even finished repairs days earlier than expected. Have to hand it to the team, solid!" Read more
"... professional and friendly and answered all questions! It was even done faster then expected!" Read more
"Great customer service, fixed my car within a week, answered all my questions. FANTASTIC experience. 1010!"
"Like four days before I expected even a call about it these guys are fast and hungry"
"Daily communications about the vehicles repairs was a nice touch! Our vehicle was ready early and the text messaging ..." Read more
"Crash Champions were excellent in keeping me updated on the process of repair work"
"... experience! The team was professional, communicative, and kept me updated every step of the way. They did an outstanding job—the car looks fantastic, ..." Read more
"... the front end of my car! Check-out was easy too. Professional staff and great communication. I would recommend to anyone with a fender bender!" Read more
"They got repaired very fast and kept me informed everyday with the repairs ."

Likely to Recommend

Repair Quality

Nice people and great work!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Absolutely the best! From customer interaction and service to quality of workmanship from start to finish! Thank you so much!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent

Customer Service

Very thorough explanation and excellent correspondence and service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Good services

Customer Service

Good

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would recommend Crash Champions to everyone.

Repair Quality

My car looked so good after the repair. I am completely satisfied with the work done to my car.

Customer Service

Customer service was excellent.

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Everything worked with no hassles

Customer Service

Worked out fine

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service. Great communication from Dylan, the estimator, with repair timeline.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I definitely would recommend Crash Champions because their customer service at the office was amazing and they did a fine job all things considered

Repair Quality

Due to a mixup with the repair service and my insurance company, the repair service had to eat some of the cost of getting the car fixed. In doing so the one door handle was not fixed and there is a crack on my windshield that wasn’t there before.

Customer Service

The customer service of the actual physical office of Crash Champions was superb.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very good servise.

Customer Service

Very good servise.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great job, completed on time.

Customer Service

Nice, professional people.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Crash Champion did an incredible job on my Mercedes Benz e400 e4matic wagon. They went above and beyond on repairs completed.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

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