Crash Champions #0646 Akron Green
In operation 26 years, 5 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Excellent service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional and courteous
Customer Service - 5.0/5.0 -
The communication was great the job well done and on time
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good communication good work staff willing to help answering all questions to my satisfaction and car looks great.will recommend your company to all.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The personnel were very responsive and professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service, follow-up and regular udates
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I would never want anyone to experience what I did. I would not recommend.
Repair Quality - 1.5/5.0 -
I rated my experience with Crash Champions a 3 out of 10 because, while the final outcome improved, the first two months of the process were extremely frustrating and disappointing. Communication was the biggest issue. I was repeatedly told that I would receive updates and return calls, but those calls rarely happened. Instead, I often had to follow up myself to get information about my vehicle. Eventually, I learned that an employee had left the company without properly communicating important details about my repair, leaving both me and other team members without the information we needed. I was also told on multiple occasions that work was being performed on my vehicle when, according to the vehicle tracking app I use, it had not been moved and appeared to be sitting idle. This created a lack of trust and confidence in the information I was being provided. To add to the confusion, I received an unexpected call informing me that my vehicle had been moved to another city and would be repaired there, something that had not been clearly communicated beforehand. The reason I gave a 3 instead of a lower rating is because my experience improved significantly once the Akron location took over my claim. The staff there were more responsive, communicative, and professional, which helped restore some confidence in the repair process. Unfortunately, the challenges and lack of communication during the first two months left a lasting negative impression. Had there been a lower rating option, my initial experience would have warranted it. While I appreciate the efforts of the Akron team, I hope I never find myself needing to do business with Crash Champions again.
Customer Service - 1.5/5.0 -
I rated my experience with Crash Champions a 3 out of 10 because, while the final outcome improved, the first two months of the process were extremely frustrating and disappointing. Communication was the biggest issue. I was repeatedly told that I would receive updates and return calls, but those calls rarely happened. Instead, I often had to follow up myself to get information about my vehicle. Eventually, I learned that an employee had left the company without properly communicating important details about my repair, leaving both me and other team members without the information we needed. I was also told on multiple occasions that work was being performed on my vehicle when, according to the vehicle tracking app I use, it had not been moved and appeared to be sitting idle. This created a lack of trust and confidence in the information I was being provided. To add to the confusion, I received an unexpected call informing me that my vehicle had been moved to another city and would be repaired there, something that had not been clearly communicated beforehand. The reason I gave a 3 instead of a lower rating is because my experience improved significantly once the Akron location took over my claim. The staff there were more responsive, communicative, and professional, which helped restore some confidence in the repair process. Unfortunately, the challenges and lack of communication during the first two months left a lasting negative impression. Had there been a lower rating option, my initial experience would have warranted it. While I appreciate the efforts of the Akron team, I hope I never find myself needing to do business with Crash Champions again.
Returned Clean
My Experience - 5.0/5.0 -
I have used them several times, fantastic team. Beautiful work and they stand behind it and back it up. My Dealer recommended them and they are spot on.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great staff , excellent work. Job well done.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Customer Service - 4.0/5.0 -
Front-facing staff were nice, I don't have complaints about that
Returned Clean
My Experience - 5.0/5.0 -
The team communicated well and often. This includes the automated messages and the team in the Green location.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
My car looks new where they repaired it. Very satisfied
Customer Service - 2.5/5.0 -
I was not kept update as yo how the work was progressing. I had a rental that had to be turned in on the 16th, but the date was extended. But I did fet my car on the 16th.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great Service
Repair Quality - 5.0/5.0 -
Looks New !
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
got my car done in a week very fast and looks amazing
Customer Service - 5.0/5.0 -
got my car done in a week very fast and looks amazing
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repairs were timely and the end product looked great!