Crash Champions #0647 Brookpark Rd
In operation 26 years, 5 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Friendly receptionists and repaired scratches and dents to new.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Updates on status of repair were good. Finished repair was good. Only issue is that we communicated with office to have additional self pay work done after receiving estimate and when we picked up our vehicle this was not completed. Will need to return to have this additional service completed.
Customer Service - 4.5/5.0 -
Overall very good but rating lower due to issue mentioned in previous question.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Based on my knowledge and reading of detailed info on receipt, it appears to be repaired adequately and with quality at the forefront.
Customer Service - 3.0/5.0 -
Dropping my vehicle off it was great! The receptionist went through the steps and I chose to be connected and communicated thru text. Those texts came consistently and these notifications were timely. Pick up was a little spotty and is lacking quality massively. You are taking money and wanting clients to receive keys, search the premises for my vehicle and believe that is good customer service? Not cool! This is where you should shine ..walk the client out, walk the premises with them, have them inspect the vehicle with them and tell them how to get in touch when or if necessary. Wish them a good day and thank them! That will get you the 10 because other than that you far exceed your competitors!
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The receptionist was very helpful and she was always happy to help you with anything.She was fantastic.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I had to call for an update on my car. No one ever called me to let me know that there were waiting on parts and there was a bunch of scrap car parts in my trunk.
My Experience - 5.0/5.0 -
In addition to the excellent work, I appreciate the tips on preserving paint job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
I left 2 messages to talk to the the person handling the car and got no call back.
My Experience - 5.0/5.0 -
You made my car look like new. However you need to manage or cut the delivery time. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
Challenges with communication - I was unable to get a quote for additional damage while the vehicle was being repaired.
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0 -
The repairs were done timely and mostly correct. When I back the car up in my driveway, the sensors are incorrectly reading the drive. The car makes a noise and comes to an abrupt stop. This started happening when the car was hit. The recalibration of the sensors is off. What can be done to fix this. All the other repairs are fine.
Customer Service - 5.0/5.0 -
Customer service was good. Good communication.
My Experience - 5.0/5.0 -
Everyone was pleasant to work with, kept me up to date, and did a great job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
All staff was welcoming and knowledgeable. I called a few times with random questions and they were always so patient and kind with me! Would definitely recommend them and return to them!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
I had to wait a month and a day to get my vehicle back due to not having the parts that needed replaced available. When I asked why scheduling a day for the drop off wasn't an option instead of leaving it there I didn't get an answer that made any sense. Additional repairs were needed and the insurance company reached out for the payment 3 time and no one from Crash Champions reached out to them to collect the money,so I had to pay out of my pocket to get my vehicle. I grew up around the car repair industry and this whole process has been very weird.
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 2.5/5.0 -
I was told that the scratches would be fixed without additional cost.
Customer Service - 2.5/5.0 -
I was told that the scratches would be fixed without additional cost after being in the shop for a month.
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Took almost a month