Crash Champions #0660 Millard
In operation 27 years, 5 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
Great friendly crew, answered all questions, work was timely. Would highly recommend.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I’ve already given some of these comments to one of your technicians over the phone but I dropped my car off at your facility when it was damaged by another driver and I had it towed there. Following Monday my wife came and dropped off the keys and spoke to you directly and left you with my cell phone number as well as hers to discuss the repairs. Wednesday of that week I hadn’t heard anything from you and I thought that was strange so the next day on Thursday morning I called and asked ‘what’s going on with the car’ and the person on the phone seemed pretty disinterested and said he could look it up if I was interested and I said yes. But I asked ‘don’t you normally call somebody before you start on repairs to tell them what’s going to happen and to make sure they are ok with it? ‘ And he said usually that’s the case but not always. I was amazed by this and I said that I would probably not come back to your facility based on the fact that you took possession of the car, took our info and then never checked in and that you felt like it was unnecessary to communicate with me- in fact you probably would not have communicated with me at all had I not called in four business days after I dropped it off?! I find this type of service to be really unnerving and I would not suggest your business to someone else. I told the guy on the phone and he just said ‘sorry you feel that way..’ I will say that the repair done was adequate and the quality of the repair is good but I am really not at all impressed with the service or the lack of concern about keeping me in the loop. inter-tech would not have treated me this way and I know you are basically the same guys so what gives? Oh, I also had to call Tires Inc. because the guy told me I was going to need a new tire on the driver side, but that ended up not being true. I said “why wouldn’t you ask me if I’d want to pay for a matched pair?” And he just said that I’d have to pay for that (duh). So I had to callTires Inc. to let them know that I wanted to get a second matched tire if they were going to replace one, and then I had to follow up the following Monday to see if that was what they did. The said you just dropped it off and said put the old one back on, so they did. So honestly I felt like I was kept in the dark the whole time and I was working for you. Not great service and in no way cos I’d one the customer. As far as you were concerned it was easy money, paid by an insurance company, and the ‘owner’ was irrelevant. It’s also really funny that you have an electronic survey but you never sent me an electronic itemized description of the repairs needing to be done to the car? Like I said, I will not recommend to anyone I know. I’m sorry to say the service has gone downhill so badly since changing ownership
My Experience - 5.0/5.0 -
The service, the repair, and the experience was great. Not great, outstanding. I called Andy around noon on a Monday and had my truck back the next day. Highly recommended.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Always professional and you do great work. I'd come there again if necessary.
Customer Service - 5.0/5.0 -
Again, always professional. Great to work with.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 2.5/5.0 -
Should not have had my car brought back again
My Experience - 5.0/5.0 -
Excellent service with fantastic communication throughout the process - very happy with the final result.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything done perfectly
Customer Service - 5.0/5.0 -
Very friendly and responsive